Join the LEARN Behavioral Clinical Development team as a Lead Training Technician!
The Lead Training Technician is responsible for supporting day to day operations within the training department, supporting trainers with the delivery of training content, and for directly providing training services as needed. Lead Training Technician works closely with Training Managers to support the development of the Training Technicians.
Essential Job Responsibilities:
Implement behavior technician training as assigned by manager.
Monitor data integrity in staff databases.
Support day to day training operations.
Provide mentorship to trainers as assigned by manager.
Sort inquiries and respond to customer service requests received via ZenDesk.
Resolve daily and routine issues as well as exercise appropriate judgement for escalation of issues.
Effectively prioritize routine and non-routine work assignments to ensure goals and timelines are achieved.
Skills and Competencies:
Written and Verbal Communication Proficiency
Customer/Client Relationship Focused
Ability to manage complex data and maintain accuracy
Self-starter, able to work independently
Technical Proficiency in Microsoft 365, ZenDesk, and Monday.com
Willing to work with diverse individuals at all levels of the process (Behavior Technicians, Proctors, Trainers, Clinical Directors)
Thrive in a fast-paced environment
Adaptable to change
Positive approach to daily routine
LEARN Behavioral is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Candidates must be presently eligible to work in the United States.
We’re a national organization made up of some of the most established providers of autism treatment. Our purpose: nurturing the potential of children and young adults with autism and special needs—and empowering kids and families to lead happy, fulfilling lives.
We specialize in using contemporary, evidence-based applied behavior analysis (ABA) to tailor treatment exclusively to the needs and values of every child and family in our care. Our local and national clinicians arrive at work each day equipped with the latest research, the most extensive support and professional development, and clinical insights from one of the largest and most diverse behavioral health data sets in the country, amassed from treating more than 25,000 children over two decades. Our ability to derive insights from each child’s data, in addition to the aggregated data we’ve accumulated over time and across the country, gives us what we need to make evidence-based treatment decisions—and ultimately deliver personalized, effective care.
With more than 30 doctoral-level clinicians, 500 behavior analysts, and 4,500 behavior technicians, our organization treats more than 5,000 children across 19 states and the District of Columbia. Our providers include Autism Spectrum Therapies (AST), Total Spectrum, the Wisconsin Early Autism Project (WEAP), Behavioral Concepts (BCI), Trellis, SPARKS, the Behavior Analysis Center for Autism (BACA), Priorities ABA, Tandem Therapy Services, and UP Autism Center. To find out more, visit us online—and view our job openings (we’re growing!).
