The Lead Trainer plays a critical role in ensuring employees receive high‑quality, consistent, and business‑aligned training across the organization. This role oversees the day‑to‑day work of Learning & Development Specialists while partnering with Subject Matter Experts (SMEs) and
operational leaders to design, deliver, and continuously improve training programs that enable employee success in a dynamic environment.

Key Responsibilities

Collaborate closely with operational SMEs to gather, validate, and refine training content, ensuring business processes and requirements are translated into clear, digestible learning materials.

Facilitate instructor‑led training sessions with a primary focus on title, escrow, closing processes, and brokerage operations using internal operating systems.

Supervise, coach, and develop Learning & Development Specialists, supporting their day‑to‑day work, quality standards, and professional growth.

Assign and oversee project workloads, ensuring alignment with organizational priorities and deadlines.

Provide guidance, remove barriers, and serve as an escalation point for team members.

Foster collaboration, accountability, and a high‑performance culture within the L&D team.

Apply strong project management skills to track timelines, coordinate stakeholders, manage version control, and ensure deliverables are completed on schedule.

Analyze insights to drive continuous improvement of the training curriculum, delivery methods, and learner experience.

Qualifications

• Proven experience in training development, facilitation, or L&D operations—ideally within title,

escrow, or real estate services.

• Strong communication, presentation, and interpersonal skills.

• Demonstrated project management proficiency and ability to manage multiple initiatives

  simultaneously.

• Ability to synthesize complex business processes into simplified training materials.

• Experience supervising or coaching others preferred.

• Proficiency with Microsoft Office Suite and familiarity with internal operating systems is a plus.

• High attention to detail and ability to adapt quickly in a changing environment.