Job Description

The Lead Title Specialist reports to the Title Supervisor and assists the Title Supervisor with monitoring the incoming/outgoing mail. The Lead Title Clerk will scan, upload, and distribute the title documents to the Title Center team. The Lead Title Specialist will verify customer SLAs are met with the intake, the vaulting, and/or the release documentation.

• Monitors, scans, imports, all titling documents received in the mailroom.
• Tracks SLA statistics for intake, vaulting, and/or releasing of title documents.
• Identifies SLA challenges and reports to the Title Supervisor.
• Accurately records incoming/outgoing titles and documents daily according to established procedures.
• Professionally and courteously interacts with state/county offices, tag agents, lenders, and dealers, to provide information in response to inquiries pertaining to the title transactions.
• Records all transaction details, including customer requests and resolution, in the Activity History of DDIs software program.
• Responds to email inquiries from both internal and external customers in a timely and professional manner
• Ships packages to multiple locations, both domestic and international.
• Delivers documents to SC DMV agency as needed.
• Maintains an organized workspace/area that is conducive to the overall success of the department.
• May be required to work overtime as the business needs arise.
• Assists with other functions and/or duties as needed.

• Desired qualifications include experience in communicating and collaborating with team members electronically.

IAA Holdings, LLC (IAA)

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.