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Job Responsibilities:
The goal of the role is to centralize communication between testers and Apple Language QA Leads and/or Client and assist Project Managers in coverage management.
On top of regular tester’s duties (75% of allocated time), LTs coordinate, assess workload, and QA their language team’s deliverables. They become Client’s POC for linguistic matters, requests and feedback, and complementing Apple Language QA Lead duties.
The Lead Tester is responsible for the overall quality of their language at an account level.
The following is a non-exhaustive list of responsibilities and areas of ownership for this role:
Linguistic tasks (75% of time allocated)
• Reviewing, verifying, editing, scoring, translating, and reporting on copy across a broad scope of media and content types.
• Perform full Quality Assurance (QA) on the different platforms, and testing environments (including Production), as required by each Project
• Report and file bugs. Problem solve, provide clear suggestion/feedback, and effectively communicate critical information and describe issues.
Coordinates the linguistic team (10% allocated time)
• Reviews copy/loc and gives feedback to the linguists; communicates feedback received from 3rd party reviewers and client’s Language Leads
• Support linguists in understanding corrections resulting from the arbitration process
• Acts as liaison for terminology, style issues, product features & questions
• Responds to testers’ queries
• Supports linguists in asking any questions during production and escalates to Welocalize and/or client as needed
• Profile matching and assigning work/content types to the linguistic team
• Guide the linguistic team into identifying the root causes of issues and determining actions for improvement
• Supports the onboarding of new linguists (when applicable)
• Reviews and evaluates language tests of potential candidates
• Identifies linguistic-specific training needs for content review teams; creates, maintains, and delivers the linguistic training program
• Coaches and mentors linguists
• Identifies challenges and underperformance and makes recommendations regarding reallocation of products, content or services
• Communicates content reviewer team assignment preferences to PM team and flags to the Quality Team if linguists need to be replaced
• Identifies and highlights workload or workflow issues and provides solutions to the Welocalize team
Quality management planning and execution (10% of allocated time)
• Works closely with the Welocalize Quality Department to monitor the overall linguistic quality and quality planning for the account
• Defines and agrees on quality expectations per language
• Supports the Quality Department in performing RCAs (root cause analysis) and designing corrective actions as necessary
• Ensures language level quality oversight by KPI tracking and status reporting
• Plans, performs and tracks LQAs , if applicable
• Drives the arbitration process
Client engagement (5% of allocated time)
•Attends meetings with client’s linguistic teams to discuss quality and strategy (including corrections, requirements, clarify any misunderstandings/unclear corrections or requirements) and takes the lead on linguistic issues discussed
• Documents meetings with client and follows up with linguists to make sure everybody is aligned
• Liaison between the client and the broader Welocalize linguistic team
• Ensures client’s feedback is implemented
• Performs direct reviews with our client SMEs, where applicable
Manages linguistic assets
• Creates and maintains linguistic assets
• Maintains client facing documentation
• Communicates asset updates to linguistic team
Additional Job Details:
For over 25 years, Welocalize has helped some of the world's largest organizations improve customer engagement through the power of localized content. Since our founding in 1997, we've been a leader in applying innovative technology and adopting AI to deliver the highest quality translations quickly, efficiently, and at scale. Our proven track record showcases tangible business outcomes, including higher marketing conversion rates, regulatory compliance, increased customer satisfaction and retention, intellectual property protection, higher adoption rates, and improved data with enhanced models.
At the heart of our innovation is OPAL, our advanced Service Delivery Platform, ensuring every translation is fast, effortless, and impeccably accurate. This technology, combined with our extensive network of over 250,000 linguistic experts in more than 250 languages, allows us to deliver multilingual content transformation services that are unmatched in quality and relevance.
Our global team of industry specialists is dedicated to enabling your teams to achieve global business outcomes. From translation and localization to NLP-enabled machine learning training data, and data annotation, we blend cutting-edge technology with human insight across every project.
