Dartmouth Hitchcock Medical Center and Clinics

Lead Telephone Operator Emergency Dispatcher

Dartmouth Hitchcock Medical Center and Clinics  •  Keene, NH (Onsite)  •  4 months ago
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Job Description

This position is onsite at Cheshire Medical Center in Keene, NH. This is not a remote position.

Monday-Friday 10:30am-7:00pm.

The DH benefit's package starts the first day of employment.

Performs duties of Operator Services Telephone Operator, all levels, and provides leadership and training to new staff. Manages the performance of communications equipment, computers and databases. Provides operational support to the Operator Services team and provides input to leadership regarding individuals’ performance.

Responsibilities

  • Provides training and guidance for employees. Assists in system training.
  • Investigates problems and concerns from other Medical Center personnel, patients and outside resources, concerning Communications Center services and operations.
  • Ensures all emergency situations are handled according to policy. Follows up on any problem or concerns related to Emergency situations.
  • Maintains and updates Communications Center databases to ensure the accuracy of information for Center operations.
  • Handles operational issues, questions, and troubleshoots problems/ difficulties. Records and directs complaints and problems among co-workers to the Communication leadership. Oversees and ensures the smooth functioning of the communications system, including PBX system, audio and radio paging, census system, fire board, and HEAR radio. Locates and defines system problems, and notifies appropriate people to repair system.
  • Provides system problem diagnosis and completes troubleshooting procedures for radio paging, telephone and computer system. Performs computer system maintenance and/or backup for the paging system and the voice mail systems.
  • Maintains and issues spare radio pagers as required and per procedure.
  • Assists supervisor in performance assessments of the technician staff.
  • Participates in a rotation of weekend on call.
  • Performs other duties as required or assigned.

    • Qualifications

    • High School Diploma or Equivalent.
    • Three (3) years working in a telephone-based customer service role utilizing a switchboard/multiline phone, minimum of two (2) years must be in a hospital or medical facility, preferably a Dartmouth Health Member site, required.
    • Intermediate Computer Skills
    • Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.Demonstrated outstanding communication and interpersonal service skills and ability to work both independently and as part of a team required.
    • Demonstrated initiative and self-accountability with exceptional organizational and time management skills.
    • Demonstrated expertise in all Center operations, systems and equipment.
    • Excellent organization, initiative, problem solving skills and attention to detail.
    • Complying with D-H policies and standards for all actions related to their role.

    Required Licensure/Certifications

    • 911 Training Certification within first six (6) months of employment
    Dartmouth Hitchcock Medical Center and Clinics

    About Dartmouth Hitchcock Medical Center and Clinics

    How can the lifestyle in New Hampshire and Vermont compliment your career? You can have amazing 4-season living with a career at one of the top health systems in the country. The Dartmouth-Hitchcock health system stretches over New Hampshire and Vermont and offers the quintessential New England experience. With no income or sales tax, this beautiful area combines history, industry and business and has been ranked consistently as one of the best places in the US to live and work. Anchored by the academic Dartmouth-Hitchcock Medical Center in Lebanon, NH, the system includes the NCI-designated Norris Cotton Cancer Center, the Children's Hospital at Dartmouth-Hitchcock; 4 affiliated hospitals and 30 Dartmouth-Hitchcock ambulatory clinics across the region. We are close to the urban centers of Boston, New York and Montreal, but also offer proximity to the seacoast and multiple top-tier ski mountains within a short driving distance. Throughout New Hampshire, the opportunities – both career and personal – truly make our area the ideal place to work and play.

    Dartmouth-Hitchcock is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, veteran status, or any other characteristic protected by law.

    Industry
    Healthcare & Social Services
    Company Size
    5,001-10,000 employees
    Headquarters
    Lebanon, New Hampshire
    Year Founded
    Unknown
    Website
    dartmouth-hitchcock.org
    Social Media