Lead Telecommunications Technician
Who We Are:
Established and growing exponentially, Triage Partners is proud to celebrate over 20 years as a national leader in the telecommunications industry. With an unwavering focus on customer success and a team of talented professionals who drive our success, we deliver a full range of services including fiber and cable installation, telecom construction, engineering design, and integrated supply chain software solutions. We take pride in offering competitive wages, opportunities for growth, and a collaborative environment that empowers our employees to excel. Our mission is to deliver innovation and efficiency that meet the demands of an ever-evolving, fast-paced world.
The Lead Telecommunications Technician serves as the primary field resource supporting Installation & Repair (I&R) technicians while ensuring exceptional service, quality workmanship, and operational efficiency. This role acts as a liaison between field technicians, customers, and provider representatives, providing technical guidance, resolving escalations, conducting quality assurance inspections, and overseeing warehouse operations. The ideal candidate is a hands-on leader with strong telecommunications expertise, excellent communication skills, and a commitment to safety, quality, and customer satisfaction.
As a member of our Team, you must be:
- Quality-driven – Trusted resources, providing quality services without question.
- Team-oriented – Collaborative and cohesive, demonstrating relationships matter.
- Innovative – Providing solutions and critical thinking, with an innovative approach.
Responsibilities:
- Provide day-to-day leadership, support, and mentorship to I&R technicians in the field.
- Serve as the primary point of contact between field technicians, customers, and provider representatives.
- Assist technicians with troubleshooting complex installation, repair, and service-related issues.
- Conduct field quality assurance (QA) inspections to ensure compliance with company and provider standards.
- Monitor technician performance and provide coaching to improve quality, productivity, and customer experience.
- Respond to customer concerns and service escalations in a professional and timely manner.
- Coordinate with provider representatives regarding service issues, project updates, and quality expectations.
- Ensure all installations, repairs, and maintenance activities are completed safely and according to specifications.
- Manage warehouse operations, including inventory control, material distribution, equipment tracking, and stock replenishment.
- Maintain accurate inventory records and ensure technicians have the necessary tools and materials to perform their work.
- Perform periodic audits of warehouse inventory, vehicles, and field equipment.
- Assist with onboarding and training new technicians on company procedures, provider requirements, and best practices.
- Support scheduling and workforce coordination to ensure service commitments are met.
- Complete required reports, documentation, and quality tracking metrics accurately and on time.
- Promote a culture of safety, accountability, and continuous improvement.
Qualifications:
- High school diploma or GED required.
- Minimum of 3 years of telecommunications Installation & Repair (I&R) experience preferred.
- Previous experience in a lead, supervisory, or mentoring role preferred.
- Strong understanding of fiber optic, broadband, and telecommunications installation and repair practices.
- Experience working directly with customers and service providers.
- Knowledge of inventory management and warehouse operations.
- Valid driver's license with a clean driving record.
- Ability to pass required background check and drug screening.
- Ability to work flexible schedules, including occasional evenings, weekends, and on-call support as needed.
Skills and Abilities:
- Strong leadership and team development skills.
- Excellent verbal and written communication abilities.
- Proven customer service and conflict resolution skills.
- Ability to effectively communicate with technicians, customers, and provider representatives.
- Strong troubleshooting and problem-solving capabilities.
- Detail-oriented with a focus on quality and compliance.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with mobile applications, inventory systems, and Microsoft Office products.
- Strong organizational and time-management skills.
- Ability to lift and move materials and equipment up to 50 pounds.
- Ability to work independently while fostering collaboration across teams.
- Commitment to safety, quality, and operational excellence.
Perks of Working at Triage:
- Comprehensive benefits package, including but not limited to medical, dental, vision, and life
- 401K with Company Match
- Medical and Dependent Care Flexible Spending Accounts (FSA)
- Paid Sick Time
- Holiday Pay
- Unlimited PTO
- Referral Program
- Career advancement opportunities
- Continuous training and personal development opportunities
- A quality Employee Recognition Program
Employment with Triage Partners, LLC is contingent upon successful completion of our background check and drug screen process.
