Job Description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Position : Lead, Service Delivery Implementation
Location : Pune

The Lead, Technology Resiliency Enablement Office (TREO) Governance is responsible for leading the day-to-day governance, oversight, and continuous improvement of the enterprise technology resiliency program. This role ensures that Disaster Recovery (DR), Backup & Recovery, Point-in-Time Recovery (PiTR), Cyber Recovery, Observability, Capacity Management, and Technology Resiliency standards are consistently implemented, measured, and maintained across the organization.
The Lead, partners with Infrastructure Engineering, Application Development, Cloud Engineering, Cybersecurity, Enterprise Architecture, SRE, Technology Operations, Risk Management, Internal Audit, and Business Continuity teams to ensure technology resiliency controls are effective, compliant, and aligned with regulatory expectations.
This position combines strong governance, program management, and technical resiliency knowledge with the ability to influence cross-functional teams in a highly regulated financial services environment.
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Key Responsibilities
Technology Resiliency Governance
• Execute the enterprise Technology Resiliency Governance framework.
• Support the development and maintenance of resiliency policies, standards, procedures, and governance documentation.
• Ensure consistent implementation of enterprise resiliency standards across technology organizations.
• Facilitate governance forums, working groups, and steering committees.
• Track governance actions, decisions, and remediation activities.
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Standards Oversight
Support governance and compliance for enterprise standards including:
• Disaster Recovery (DR)
• Backup & Restore
• Point-in-Time Recovery (PiTR)
• Cyber Recovery
• Recovery Testing
• Capacity Management
• Technology Observability and Monitoring
• Logging Standards
• Third-Party Technology Resiliency
• Technology Resiliency Architecture
• Operational Resilience Controls
Monitor adherence and coordinate corrective actions where gaps are identified.
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Governance Reviews & Assessments
Lead and coordinate:
• Technology resiliency assessments
• Standards compliance reviews
• Recovery plan quality reviews
• Testing readiness assessments
• Recovery capability maturity reviews
• Risk and control assessments
• Governance health checks
• Exception and waiver reviews
Document findings, recommendations, and remediation plans.
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Metrics & Reporting
Develop and maintain enterprise reporting including:
• Governance scorecards
• Standards compliance dashboards
• Recovery testing metrics
• RTO/RPO/PiTR compliance reporting
• Key Risk Indicators (KRIs)
• Key Performance Indicators (KPIs)
• Executive reporting packages
• Governance maturity tracking
• Action item reporting
Provide analysis and recommendations to technology leadership.
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Regulatory & Audit Support
Coordinate governance support for:
• Internal Audit
• External Audit
• Regulatory examinations
• Control testing
• Risk assessments
• Issue remediation
• Evidence collection
• Matters Requiring Attention (MRAs/MRIAs)
Ensure governance documentation is complete, accurate, and audit-ready.
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Risk Management
Partner with Enterprise Risk Management to:
• Identify technology resiliency risks.
• Track remediation activities.
• Monitor control effectiveness.
• Manage standards exceptions.
• Escalate material risks.
• Support risk reporting and governance.
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Continuous Improvement
Drive enhancements to governance processes through:
• Workflow automation
• Governance dashboards
• Self-service reporting
• AI-assisted reporting
• Standardization of governance processes
• Process simplification
• Data quality improvements
• Operational efficiency initiatives
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Cross-Functional Collaboration
Partner with:
• Infrastructure Engineering
• Cloud Engineering
• Cybersecurity
• Enterprise Architecture
• Application Development
• Platform Engineering
• SRE
• Technology Operations
• Business Continuity
• Enterprise Risk
• Internal Audit
• Vendor Management
Promote enterprise-wide adoption of resiliency governance practices.
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Leadership Responsibilities
• Lead a team of governance analysts and resiliency professionals.
• Assign work priorities and oversee day-to-day execution.
• Mentor and develop team members.
• Promote a culture of accountability, collaboration, and continuous improvement.
• Coordinate work across global teams and external partners where applicable.
• Support workforce planning and performance management.
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Required Qualifications
• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related discipline.
• 7+ years of experience in technology governance, IT risk, disaster recovery, infrastructure, cybersecurity, or operational resilience.
• 2–4 years of experience leading teams or major cross-functional initiatives.
• Experience working within a large, highly regulated organization, preferably in financial services.
• Strong program management, communication, and stakeholder management skills.
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Technical Knowledge
Working knowledge of:
• Disaster Recovery
• Backup & Restore
• Point-in-Time Recovery (PiTR)
• Cyber Recovery
• Operational Resilience
• Infrastructure and Cloud Services
• AWS and Microsoft Azure
• ServiceNow
• Governance, Risk, and Compliance (GRC) platforms
• ITIL processes
• Observability and Monitoring
• Capacity Management
• Enterprise Architecture principles
• Risk and control frameworks
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Preferred Qualifications
• 8+ years of experience required.
• Experience supporting regulatory examinations and audit engagements.
• Knowledge of GSIB operational resilience expectations and financial industry regulatory requirements.
• Familiarity with recovery technologies, including immutable backups, air-gapped recovery, clean rooms, and isolated recovery environments (IREs).
• Certifications such as ITIL, PMP, CISA, CRISC, CBCP, or equivalent are desirable.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Pune Office

The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.

Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.