Wells Fargo

Lead Technology Operations Analyst

Wells Fargo  •  Cebu City, PH (Onsite)  •  15 days ago
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Job Description

About this role:

Wells Fargo is seeking a Lead Technology Operations Analyst


In this role, you will:

  • Guide complex technology projects with broad impact for the business
  • Act as key participant in the plan development for Technology Operations
  • Analyze complex technical operations challenges which require in-depth evaluation
  • Conduct research and create reports and presentations on findings
  • Lead the development of process and operational improvements
  • Be the liaison with the onshore team and ensure communication and reporting of delivery from the offshore team
  • Ensure quality and security of the solutions and address remediation's as needed
  • Champion continuous improvement, including devising new strategies and new opportunities
  • Set performance standards for the team and ensure operations achieve or exceed performance metrics
  • Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
  • Make decisions based on the understanding of the requirements that influence projects
  • Lead teams to meet deadlines and drive new initiatives
  • Review, approve, and implement recommended changes to plans
  • Collaborate and consult with employees to resolve initiatives and achieve technology directives
  • Act as a mentor for individuals


Required Qualifications:

  • 5+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


Desired Qualifications:

  • Infrastructure Knowledge: BTS readiness, rack & stack, tech refresh coordination
  • Windows Administration: Windows 10 / 11 enterprise support and troubleshooting, AD,GPO
  • Change & Release Management: Change governance, closure compliance
  • macOS enterprise support
  • Automation / AI :Scripting / Power Automate
  • Network/server depth :Firewall / proxy awareness
  • Windows 365 admin exposure
  • VPN fundamentals
  • Service Now
  • PowerShell basics (user admin, checks, automation support)
  • Project Management
  • Vendor Management


Job Expectations:

  • Amenable to work 24x7, weekends and public holidays based on the business needs.

Posting End Date:

30 Jul 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Wells Fargo

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with approximately $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through more than 7,300 locations, 12,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in over 40 countries and territories to support customers who conduct business in the global economy. With approximately 250,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 41 on Fortune’s 2022 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

Relevant military experience is considered for veterans and transitioning service men and women. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.© 2016 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
San Francisco, California
Year Founded
Unknown
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