Axiata Digital Labs

Lead Technical Writer

Axiata Digital Labs  •  Colombo, LK (Onsite)  •  2 months ago
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Job Description

Key Responsibilities

Content Quality Governance

  • Define, implement, and
    enforce technical writing standards and editorial guidelines
  • Conduct final quality
    assurance reviews of engineering blogs prior to publication
  • Ensure consistency across
    content in terms of tone, voice, technical depth, clarity, and
    readability
  • Provide clear, constructive,
    and actionable feedback to engineering authors

Checklist Review Oversight

  • Own and continuously improve
    the engineering blog submission checklist framework
  • Ensure all submissions meet
    defined criteria, including:
    • Technical completeness
    • Logical structure (problem
      solution outcome)
    • Compliance with security,
      IP, and confidentiality standards
  • Review and approve checklist
    validations performed by junior technical writers

Blog Formatting & Editorial Excellence

  • Oversee content editing,
    including rewording, simplification of technical concepts, and language
    quality
  • Ensure logical structuring
    and high readability of all articles
  • Maintain consistency in
    formatting aligned with publishing platform standards
  • Ensure proper inclusion of
    visuals (e.g., architecture diagrams), captions, and references

Publication Management (Medium Platform)

  • Own and manage the end-to-end
    publishing workflow on the organization's Medium publication
  • Coordinate with engineering
    authors, reviewers, and approvers to ensure timely publication
  • Manage approval workflows and
    publishing schedules effectively

Blog Status Monitoring & Tracking

  • Design and manage a
    comprehensive blog tracking system or dashboard
  • Monitor submission pipelines,
    review progress, and publication timelines
  • Identify workflow bottlenecks
    and implement improvements to enhance efficiency

Management Reporting

  • Prepare periodic reports
    (weekly, monthly, quarterly) covering:
    • Number of blogs submitted
      and published
    • Turnaround times
    • Content quality metrics
    • Contributor engagement
      levels
  • Provide insights and
    recommendations to engineering leadership on content trends and areas for
    improvement

Stakeholder Management

  • Collaborate with Engineering
    leadership, Architects, SMEs, and Corporate Communications (where
    applicable)
  • Drive author engagement
    initiatives and promote a strong content contribution culture

Person Specifications

  • 6–10+ years of experience in
    technical writing, engineering content, or a related field
  • Bachelor's
    degree in Information Technology, Computer Science, English, Communications, or
    a related discipline
  • Proven experience working
    closely with software engineering teams
  • Prior experience managing
    content workflows or editorial teams is highly preferred
  • Advanced technical writing
    and editorial skills
  • Strong understanding of
    software engineering concepts and practices
  • Expertise in content
    structuring and storytelling
  • Editorial governance and
    quality assurance capabilities
  • Workflow and process
    management skills
  • Strong analytical and
    data-driven reporting abilities
  • Excellent stakeholder
    management and communication skills
Axiata Digital Labs

About Axiata Digital Labs

Axiata Digital Labs is an innovative software service provider, offering telco-focused digital and IT services and solutions that enable individuals, startups and enterprises.

With over 1200 professionals spread across 7 countries, we help global customers in the space of telecommunications, digital services & financial services. Our convergent digital design experiences, innovative platforms and reusable assets connect numerous technologies to deliver tangible business value and experience to our customers.

Axiata Digital Labs is the technology hub of Axiata Group Berhad Malaysia which is one of the leading groups in telecommunication in Asia.

In pursuit of Axiata’s vision to be a New Generation Digital Champion, Axiata Digital Labs positions itself as a key driver to deliver a range of innovative telecommunication products and services.

Industry
IT & Software
Company Size
501-1,000 employees
Headquarters
Colombo, LK
Year Founded
2019
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