GE Vernova

Lead Technical Support Specialist

GE Vernova  •  United States (Remote)  •  6 hours ago
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Job Description

Lead Technical Support Specialist will be highly technical, customer focused and self-motivated in providing technical support for GE Vernova customers. You will own the technical relationship with customers and be responsible for all activities of the case request from request creation to successful conclusion.

Responsibilities:

  • Provide ongoing technical support and case management daily through phone, email and other forms of communication
  • Investigate technical problems, reproduce issues as required, and interface with Product Line groups to drive customer issues to closure, in a timely manner and with a positive outcome
  • Provide recommendations for repairs, upgrades and part replacements
  • Maintain accurate records in the quality management, customer relationship management and ERP tools (Salesforce.com, ServiceMax, SAP etc.)
  • Identify training opportunities and assume ownership for self-development and training of others
  • Responsible for monitoring and reporting on cases escalated through the GA Non-conformance (ACT) process
  • Prepare documentation and maintain knowledge data base of technical tips and technical resolution outcomes
  • Maintain a status record and update critical case report of open issues for support level tier 1 and 2 cases
  • Assume ownership, follow-through and resolution responsibilities for tier 3 and 4 type cases residing with local team or with product line
  • Participate in product line meetings to present, update and drive resolution for open
  • Schedule, lead and prepare customer case summary and metric reports for review with customers on a regular basis

Required Qualifications:

  • Engineering degree or Technologist Diploma and/or related work experience
  • Minimum 5 years of industry experience and 5 years in related field - Monitoring & Diagnostics.
  • Very good knowledge of the GE Vernova Monitoring and Diagnostics devices.
  • Innovative thinker with the ability to set up equipment and reproduce customer reported issue
  • Flexible to work on-call, after hours support or modified hours of work to support customer specific situations

Desired Characteristics

  • Exceptional written/verbal communication skills
  • Must be a quick learner, with the ability to develop strong product knowledge rapidly
  • Ability to speak a second language is a plus
  • Experience working on complex technical issues with cross-functional teams
  • Self-starter with exceptional analytical/problem solving and time management skills
  • Ability to build consensus of cross-functional teams to achieve a positive outcome
  • Ability to prioritize and effectively handle multiple assignments while consistently meeting deadlines
  • Results-oriented problem solver with the ability to work well under pressure with customers and all levels of staff
  • Ability to clearly articulate and prioritize customer issues and solutions

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

#LI-Remote - This is a remote positionApplication Deadline: juillet 07, 2026For candidates applying to a U.S. based position, the pay range for this position is between $89 300,00 and $148 700,00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.Bonus eligibility: discretionary annual bonus.This posting is expected to remain open for at least seven days after it was posted on mai 29, 2026.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

GE Vernova

About GE Vernova

GE Vernova is a purpose-built energy technology company on a mission to electrify to thrive and decarbonize the world.

It is made up of three businesses -- Power, Wind, and Electrification -- with focus on accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life.

The world needs more energy, smarter energy. With energy demand expected to grow by more than 50% in the next 20 years, we are continuously innovating to meet the moment…like we have for the past 130 years. The Energy of Change and relentless optimism are what drive us – it’s about never giving up and seeing what’s possible so that we deliver the energy technologies the world needs right now and for generations to come.

GE Vernova’s attitude and edge is embedded in its name. We retain our treasured legacy, “GE,” as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver.

Together, we have the energy to change the world.

Industry
Energy & Utilities
Company Size
10,000+ employees
Headquarters
Boston, Massachusetts
Year Founded
Unknown
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