Job Description

Become an integral part of Employee Platforms - Workplace Technology team where you will have the opportunity to work in a fast-paced organization and each day will be unique! This role provides a platform for professional growth and skill enhancement. Be part of a team that is results-oriented, with a focus on attention to detail and quality driving the employee workplace experience.

As a Lead Technical Program Manager in Employee Platforms Workplace Technology, you will be at the heart of our centralized business services office, where your expertise will drive operational success. Partnering closely with senior stakeholders across business and technology, you will drive transparency, align decisions to clear success metrics, and deliver timely, high-quality outcomes. Your strong analytical reasoning, adaptability and communication skills will enable you to effectively collaborate with cross-functional teams and manage stakeholder relationships, ensuring alignment on project and business objectives and governance for optimal team performance.

Job responsibilities

• Drive development and execution of business strategy, annual plans, and long-term objectives; align initiatives to measurable outcomes.

• Optimize workforce planning, capacity modeling, and productivity; support talent development and capability building.

• Organize complex information in a strategic, compelling way with strong design acumen and advanced Excel/PowerPoint skills.

• Utilize advanced analytical reasoning to assess program and team performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness.

• Champion organizational change; ensure adoption of new processes and systems with effective communication and training.

• Build and sustain strong relationships with Operations, Technology, Finance, Risk, and senior leaders; influence decision-making and drive cross-functional collaboration.

• Communicate effectively with business partners to clarify objectives, shape scope, and drive next steps.

• Coordinate team activities and prepare materials for town halls, recognition, and strategy sessions.

• Collect and maintain internal resources and documentation on collaboration platforms (e.g., SharePoint).

• Project manage and deliver key workstreams and tasks; coordinate cross-functional working groups and steering forums, tracking actions to closure.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
• Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable on-demand access to shared pools of applications and services
• Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities

Preferred qualifications, capabilities, and skills

• Experience supporting a central program execution and/or business services office

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans