Job Description

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.

More about the role

Role Overview

The Virtual Chatbot Team Lead will be responsible for driving the strategy, development, and continuous improvement of the enterprise Virtual Chatbot platform. This role ensures the chatbot delivers high-quality, scalable, and secure conversational experiences for employees, customers, and internal stakeholders. The Lead will manage end-to-end operations, guide a cross-functional squad, and collaborate across product, engineering, automation, and business teams.

Key Responsibilities

1. Product & Platform Ownership

• Define and own the Virtual Chatbot roadmap.

• Lead LLM integration, intent design, and capability expansion.

• Track KPIs and improve chatbot accuracy, performance, and user experience.

2. Technical Leadership

• Guide architecture, integrations, and solution design.

• Ensure platform performance, security, and compliance.

• Support engineering teams with troubleshooting and enhancements.

3. Stakeholder Management

• Partner with business teams to onboard and develop new use cases.

• Translate requirements into technical deliverables.

• Represent the Virtual Chatbot in demos, reviews, and leadership interactions.

4. Team & Delivery Management

• Lead and mentor a cross-functional chatbot squad.

• Drive backlog prioritization, sprint planning, and quality delivery.

• Maintain documentation, testing discipline, and release processes.

5. Conversational AI & Knowledge Management

• Define conversation flows, intents, prompts, and fallback logic.

• Oversee knowledge base updates and quality control.

• Ensure consistent tone and compliance in all user interactions.

6. Innovation & Automation

• Introduce AI driven automation and hyperautomation features.

• Integrate chatbot with APIs, workflows, and enterprise platforms.

• Deliver POCs to keep the platform modern and future ready.

Your qualifications

Education & Experience

• Bachelor’s/Master’s in Computer Science, IT, or related field.
• 6–10+ years in AI, automation, or platform management.
• Experience with enterprise chatbot platforms preferred.

Technical Skills

• Expertise in Conversational AI, LLMs, NLP/NLU frameworks.
• Experience with Azure OpenAI, Copilot Studio, or similar tools.
• Strong API, automation workflow, and architecture knowledge.
• Familiarity with analytics, data privacy, and security principles.

Leadership Skills

• Proven experience leading technical or cross-functional teams.
• Strong program management and problem solving skills.
• Ability to convert business needs into technical solutions.

Preferred Domain Knowledge

• Service management, IT operations, or digital transformation.
• Experience with automation squads or hyperautomation.

Behavioral Competencies

• Strategic thinker with hands on execution mindset.
• Strong communication and stakeholder influence.
• User focused, adaptable, and resilient.

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.

Come join us, and together we can light up the future.