The Lead Technical Architect, Dynamics 365 Customer Engagement (CE), provides enterprise-level technical leadership for the design, implementation, and lifecycle management of Dynamics 365 CE and Power Platform solutions. This role is accountable for translating complex business requirements into scalable, secure, and maintainable architectures aligned with industry standards and organizational technology strategy. The position partners closely with business and technology stakeholders to ensure customer engagement platforms support operational efficiency, data integrity, and long-term sustainability while enabling continuous improvement and innovation.
Lead the architecture, design, and technical decision-making for Dynamics 365 CE and related Power Platform solutions.
Collaborate with business and technical stakeholders to elicit, analyze, and document functional and technical requirements.
Produce and maintain solution architecture artifacts, including design documentation, diagrams, and technical specifications.
Oversee development, configuration, customization, and integration activities to ensure alignment with approved designs and standards.
Guide and support development teams through code reviews, design reviews, and quality assurance activities.
Manage the end-to-end solution lifecycle, including deployment, optimization, upgrades, and operational support.
Ensure solutions adhere to best practices for security, performance, scalability, and maintainability.
Provide technical mentorship and knowledge sharing to engineering team members and contribute to continuous capability development.
Collaborate across cross-functional and, where applicable, global teams to ensure alignment with project goals and delivery timelines.
Design and deliver Dynamics 365 CE architectures that meet defined business, technical, and operational requirements.
Apply architectural standards and best practices to ensure solution quality, reliability, and compliance.
Communicate complex technical concepts clearly to both technical and non-technical audiences.
Support problem analysis and resolution for complex system and integration issues.
Work independently while contributing effectively within collaborative, Agile-based delivery environments.
Adapt approaches and priorities in response to evolving business and technical needs.
Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
Approximately 8–12 years of professional experience in enterprise application design and implementation.
Extensive experience designing, configuring, and delivering Microsoft Dynamics 365 CE solutions.
Demonstrated experience with cloud-based architectures and Microsoft Azure services.
Proven ability to lead technical design activities and collaborate with cross-functional teams.
Strong written and verbal communication skills to support documentation, stakeholder engagement, and technical leadership.
Advanced degree in a related technical or business discipline.
Microsoft certifications related to Dynamics 365, Power Platform, or Azure.
Experience with Power Platform components, including Model-Driven Apps, Canvas Apps, Power Automate, and Dataverse.
Experience with DevOps practices, Agile delivery models, and enterprise system integrations.
Exposure to additional Microsoft business applications or dual-write integration scenarios.
Location - Gurugram
Hollister Incorporated is an independent, employee-owned company that develops, manufactures, and markets healthcare products and services worldwide. Our Mission is to make life more rewarding and dignified for people who use our products and services. Throughout the company, there is the recognition that Hollister is unique, not only as an independent, employee-owned company but also in its Mission and its commitment to The Immutable Principles on which the company was founded.
Through a shared affirmation that every human being has dignity and intrinsic value, the focal point of everything we do at Hollister is people. At Hollister, we realize that each person who uses our products and services is on a distinct, and often challenging, life journey. In every aspect of what we do, the overriding goal and commitment is to make a difference in that journey.
The Immutable Principle of Dignity of the Person means that we believe in the intrinsic dignity of every individual, independent of any differences. This principle is the foundation of our value system and drives our commitment to inclusion.
Integrity is at the heart of how we do business at Hollister, and throughout the company, there is an unwavering conviction that the ethical way is the only way to conduct our business.
The Immutable Principle of Service, to our customers and to each other, inspires us to strive for unconditional customer satisfaction; serving with humility, compassion, and perseverance.
The Immutable Principle of Stewardship inspires Hollister Associates to act as guardians of the company – ensuring that Hollister will continue to be independent, employee-owned, and faithful to its Mission of making a sustained and meaningful difference in the lives of people around the world.
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Medical devices sold in the EU are marked with CE symbol or CE 0050 symbol as appropriate. For more information, see www.hollister.com.
