Job Description

Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Roles and Responsibilities:

 Essential knowledge of all games, house rules, security of table games internal and external exposure and procedures covering each.

 Working knowledge of current Internal Controls affecting table games.

 In the absence of a Casino Operations Shift Manager, the lead will assist the Casino Operation Management team with Table Game operations to ensure maximum profitability and efficiency. To include all working knowledge of competitive intelligence for the local market, knowledge of appropriate key business indicators to include admissions, gaming volume, occupancy and volume trends, hold /win, labor efficiency percentages, and Service scores.

 Make appropriate comp, credit and Service recovery decisions.

 Prepare daily game assignments, run pencil, attendance, exceptions (ERIS) and prepare monthly spotlight assignments or delegate these duties to those supervisors that are qualified.

 Prepare progressive documentation and coach as needed for floors, dual rates and dealers

 Receive, transfer and stock cards and dice

 Open and close games and roll shift nightly

 Knowledge of nightly drop procedures and pit paperwork for audit

 Training of associates for monthly, quarterly and yearly requirements

 Watch assigned table game section as scheduled

 Prepare taxable jackpots, settle guests’ disputes and enforce policies & procedures

 Man the shift phone for call outs and arrange replacements for call outs

 Maintain knowledge of current cheating, advantage techniques, and shares knowledge through training

 Review policies and procedures and make recommendations for changes as needed

 Review disciplinary actions initiated by staff

 Assist in the training of subordinates, providing each with the knowledge, development and appropriate direction to perform his/her responsibilities

 Exhibit sound decision-making with emphasis on motivating team and maintaining high morale.

 Ensure that fellow supervisors and staff have the necessary information and resources to efficiently perform their duties.

 Build relationships and maintain rapport with Leaders of other departments, casino players and employees.

 Handle customer disputes with strong emphasis on achieving customer satisfaction.

 Assist in providing continuous positive coaching for development of employees and appropriate corrective action when necessary.

 Assist in ensuring timely and accurate six month and yearly performance appraisals and accurate work history entries.

 Represent Harrah’s Gulf Coast and builds rapport with premium players and the community.

 Have complete knowledge of and responsibility for all investigations and assist with the research required for variance, income control, surveillance and all other procedures as outlined in the Internal Control procedures.

 Ensure that the casino operates within the parameters of the Internal Control Regulations, Harrah’s Gulf Coast strategic plan, and all internal policies and procedures.

 Encourage Caesar Rewards participation and sign-up guests whenever possible.

 Be a participative member of the team by volunteering and being involved in projects, committees, and task forces by providing input and suggestions. Contribute to the improvement of the business with ideas.

 Facilitate change efforts within the department and the casino.

 Work with other departments for the overall good of the casino.

 Be aware of current promotional programs and new gaming devices.

 Be proactive with incidents and issues ensuring resolution with employees.

 Adhere to regulatory, departmental and company policies in an ethical manner.

 Meet the attendance guidelines of the job and adheres to regulatory, department and company policies.

 Enforce Project 21 policy and procedures by monitoring area for underage gamblers.

 Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards VISA.

 Suggests products, services and experiences to guests.

 Other duties as assigned.

Qualifications

• Minimum two-year experience as a supervisor or equivalent.
• Thorough knowledge of table games relating to their operations, rules, security of company funds, potential exposure of rule changes, staffing levels and training personnel at all levels.
• Extensive knowledge of table game rules regulations, and Internal Control Procedures.
• Documented ability to comply with regulatory issues; variances, income control, surveillance and all areas of regulatory procedures.
• Must pass a drug test.
• Must be at least 21 years of age.
• Must have a professional, well-groomed appearance.
• Must have documented teamwork behaviors and attitudes, supervisory and leadership skills.
• Maintain knowledge of current property events, promotions and attractions
• Comfortable working in a fast paced, dynamic environment.
• Ability to work effectively in a team setting and independently.
• Must adhere to uniform/appearance requirements
• Excellent oral and written communication skills.
• Must have strong interpersonal skills (including in volatile situations), strong computer skills and strong gaming device knowledge.
• Must have a working knowledge of Windows, Excel, Word, Table touch, CMS, and Caesar Reward systems.
• Ability to appreciate and be friendly with all Harrah’s Gulf Coast team members who are of various ethnic and cultural backgrounds.
• Able to accept direction of Senior Leadership.

Education and/or Experience:

High school diploma or GED required. Bachelor's degree preferred

Physical, Mental & Environmental Demands:

• Able to read, write and speak English sufficiently to perform job.
• Must have the ability to maneuver to all areas of the casino.
• Willing to work in a smoke-filled environment.
• Must be able to bend, reach, kneel, twist and grip items.
• Must be able to respond to visual and aural cues.
• Must be able to work all shifts, flexible hours sometimes on short notice with an average of 45 to 50 hours a week expected.
• Ability to tolerate the smell and residue of cleaning products used in work and back of house areas.
• Able to tolerate loud and noisy environment.
• Able to stand and walk for extended periods.
• Qualifications:
• • Minimum two-year experience as a supervisor or equivalent.
• • Thorough knowledge of table games relating to their operations, rules, security of company funds, potential exposure of rule changes, staffing levels and training personnel at all levels.
• • Extensive knowledge of table game rules regulations, and Internal Control Procedures.
• • Documented ability to comply with regulatory issues; variances, income control, surveillance and all areas of regulatory procedures.
• • Must pass a drug test.
• • Must be at least 21 years of age.
• • Must have a professional, well-groomed appearance.
• • Must have documented teamwork behaviors and attitudes, supervisory and leadership skills.
• • Maintain knowledge of current property events, promotions and attractions
• • Comfortable working in a fast paced, dynamic environment.
• • Ability to work effectively in a team setting and independently.
• • Must adhere to uniform/appearance requirements
• • Excellent oral and written communication skills.
• • Must have strong interpersonal skills (including in volatile situations), strong computer skills and strong gaming device knowledge.
• • Must have a working knowledge of Windows, Excel, Word, Table touch, CMS, and Caesar Reward systems.
• • Ability to appreciate and be friendly with all Harrah’s Gulf Coast team members who are of various ethnic and cultural backgrounds.
• • Able to accept direction of Senior Leadership.
• Education and/or Experience:
• High school diploma or GED required. Bachelor's degree preferred
• Physical, Mental & Environmental Demands:
• • Able to read, write and speak English sufficiently to perform job.
• • Must have the ability to maneuver to all areas of the casino.
• • Willing to work in a smoke-filled environment.
• • Must be able to bend, reach, kneel, twist and grip items.
• • Must be able to respond to visual and aural cues.
• • Must be able to work all shifts, flexible hours sometimes on short notice with an average of 45 to 50 hours a week expected.
• • Ability to tolerate the smell and residue of cleaning products used in work and back of house areas.
• • Able to tolerate loud and noisy environment.
• • Able to stand and walk for extended periods.
• Qualifications:
• • Minimum two-year experience as a supervisor or equivalent.
• • Thorough knowledge of table games relating to their operations, rules, security of company funds, potential exposure of rule changes, staffing levels and training personnel at all levels.
• • Extensive knowledge of table game rules regulations, and Internal Control Procedures.
• • Documented ability to comply with regulatory issues; variances, income control, surveillance and all areas of regulatory procedures.
• • Must pass a drug test.
• • Must be at least 21 years of age.
• • Must have a professional, well-groomed appearance.
• • Must have documented teamwork behaviors and attitudes, supervisory and leadership skills.
• • Maintain knowledge of current property events, promotions and attractions
• • Comfortable working in a fast paced, dynamic environment.
• • Ability to work effectively in a team setting and independently.
• • Must adhere to uniform/appearance requirements
• • Excellent oral and written communication skills.
• • Must have strong interpersonal skills (including in volatile situations), strong computer skills and strong gaming device knowledge.
• • Must have a working knowledge of Windows, Excel, Word, Table touch, CMS, and Caesar Reward systems.
• • Ability to appreciate and be friendly with all Harrah’s Gulf Coast team members who are of various ethnic and cultural backgrounds.
• • Able to accept direction of Senior Leadership.
• Education and/or Experience:
• High school diploma or GED required. Bachelor's degree preferred
• Physical, Mental & Environmental Demands:
• • Able to read, write and speak English sufficiently to perform job.
• • Must have the ability to maneuver to all areas of the casino.
• • Willing to work in a smoke-filled environment.
• • Must be able to bend, reach, kneel, twist and grip items.
• • Must be able to respond to visual and aural cues.
• • Must be able to work all shifts, flexible hours sometimes on short notice with an average of 45 to 50 hours a week expected.
• • Ability to tolerate the smell and residue of cleaning products used in work and back of house areas.
• • Able to tolerate loud and noisy environment.
• • Able to stand and walk for extended periods.