BRIEF DESCRIPTION

The Lead, Systems Integration is responsible for the architecture, delivery, and day-to-day operations of all integration solutions that connect BluSky's core business platforms and technology ecosystem. The Lead is also responsible for managing a hybrid team of onshore and nearshore integration engineers and working closely with business and technology stakeholders to translate operational needs into scalable, reliable integration solutions.

PRINCIPAL DUTIES & RESPONSIBILITIES

Integration Architecture & Delivery

• Lead the design, development, and maintenance of integration solutions across BluSky's technology ecosystem.
• Architect and implement API and middleware integrations using REST, SOAP, and enterprise service bus (ESB) patterns.
• Own and operate integration workflows built on Azure Integration Services, including Logic Apps, API Management, Service Bus, and Event Grid.
• Define and enforce standards and best practices for integration development, testing, documentation, and monitoring.
• Ensure high availability, observability, and performance of all integration pipelines.
• Drive incident response and root cause analysis for integration-related issues.
• Partner with cloud infrastructure and security teams to align integrations with organizational standards on Azure.

Team Leadership

• Manage, mentor, and develop a hybrid team of 2--5 onshore and nearshore integration engineers.
• Conduct code reviews and provide technical guidance on architecture and design decisions.
• Foster a collaborative, inclusive team culture across time zones, aligned with BluSky's core values.
• Adheres to all company Best Practices.

Stakeholder Collaboration

• Collaborate with product, operations, and IT stakeholders to gather and document integration requirements.
• Translate business needs into technical integration designs and present solutions to non-technical audiences.
• Build rapport with internal customers and instill confidence in the integration team's capabilities.

SUPERVISORY RESPONSIBILITY:

This position does not have direct reports

QUALIFICATIONS & REQUIREMENTS:

• 6+ years of hands-on systems integration or software engineering experience.
• 2+ years in a tech lead or engineering lead capacity, including direct people management or strong mentorship.
  • Experience leading hybrid teams that include onshore and nearshore members across multiple time zones.
  • Deep experience with Azure Integration Services -- Logic Apps, API Management, Service Bus, and/or Event Grid.
  • Strong proficiency with API design and integration patterns: REST, SOAP, ESB, and event-driven architecture.
  • Experience integrating enterprise platforms such as ERP, CRM, ITSM, or field service management tools.
  • Solid understanding of data transformation, error handling, and retry strategies in distributed systems.
  • Excellent verbal and written communication skills; ability to present technical concepts to non-technical stakeholders.
  • Microsoft Azure certifications (e.g., AZ-204, AZ-305) preferred.
  • Experience with iPaaS tools such as MuleSoft, Boomi, or Workato a plus.
  • Exposure to DevOps practices and CI/CD pipelines for integration deployments a plus.

EDUCATION:

Preferred: Bachelor's degree in computer science, Information Systems, Software Engineering, or a related field.

WORK ENVIRONMENT & PHYSICAL JOB DEMANDS

The work environment characteristics described here are representative of those employee encounters performing the essential functions of this job.

This position plays a crucial role in supporting our operations that run 24 hours a day, 7 days a week. The nature of this role requires a high degree of flexibility, as it entails working various shifts that may include days, nights, weekends, and holidays. This flexibility is essential to ensure that we consistently meet the needs and expectations of our customers, regardless of the time or day. Employees must be prepared to adapt their schedules as necessary to maintain seamless operational continuity and high levels of customer service.

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers, reach with hands and arms, talk and hear. The employee is required to regularly move and walk around the office.

TRAVEL:

Ability to travel (including air travel) approximately 25% of the time.

COMPENSATION:

BluSky offers a competitive base salary, a bonus plan for qualified positions, and a comprehensive benefits package that includes: a matching 401(k) plan, health insurance (medical, dental and vision), paid time off, equipment appropriate to the position (i.e.: laptop, smart phone, etc.), and corporate apparel allowance.

BluSky also offers extended benefits such as: Hybrid Work, Employee Assistance Program, Accident & Critical Illness Coverage, Vendor discounts and more.

EEOC:

BluSky is dedicated to the principles of equal employment opportunity. BluSky prohibits unlawful discrimination against applicants or employees on the basis of age 40 or over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, or any other applicable status protected by Federal, State, or local law.

It is and will continue to be the policy of BluSky that all persons are entitled to equal employment opportunity based on their individual qualifications, performance, and potential without regard for any protected status, as required by state and federal law.