Job Description

The role of Surveillance Officer Lead is to assure the protection of the company’s assets, reputation and integrity, and assures the overall safety of guests, employees and the property.

• Trains Surveillance Officers according to standard operating procedures.

• Watches for and is responsible for the documentation and gathering of information on any unusual, illegal or irregular or activity.

• Assures that Harrah’s, Tribal and State regulations and policies are being followed as prescribed.

• Assures department confidentiality and integrity is maintained.

• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

• Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.

• Other duties as assigned

• A High school diploma or GED is required.

• Must be fully familiar with Harrah’s Ak-Chin surveillance operations.

• Previous experience in surveillance is required.

• Previous experience and knowledge of CCTV equipment and basic electronics is required.

• Must be able to conduct surveillance observations on designated areas both as required by applicable laws and as directed by surveillance management.

• Must be able to adhere to the various departments’ policies and procedures and understand when a violation has occurred.

• Must possess the aptitude and technical ability to operate surveillance equipment such as CCTV surveillance systems and various computerized equipment.

• Must have and/or acquire a broad knowledge of the various casino games offered, and cheating techniques used in these games.

• Must be able to detect when cheating or any unusual, irregular or illegal activities are, or have been present.

• Must be able to write complete, comprehensive reports and maintain department confidentiality and integrity.

• Must be able to work as a team and get along with co-workers.

• Must be able to read, write and understand English.

• Must be able to successfully pass a pre-employment drug test to include illegal drugs which are restricted by state or Federal law as well as unlawful medication.

• Must be able to possess and demonstrate the ability to exercise good judgment and common sense under stress.

• Must be able to write detailed reports, and if necessary, be able to testify in a court of law regarding these reports.

• Must be able to identify and respond to the various signs, which would lead a person with limited casino experience to believe cheating is or has been present.

• Must possess the ability to sit or stand for long periods of time while conducting monitor and/or floor observations.

• Must possess the necessary vision for close and distant observations.

• Must display and demonstrate the ability to perform simple investigations when directed by surveillance management.

• Must be able to bend, stoop, reach, kneel, twist and grip items as required to perform various surveillance duties.