Job Description

What You Will Do:

• Own programme delivery end to end, leading store renewals, new openings, relocations, PAI’s and closures from feasibility and stage gates through launch, 6‑week aftercare and post‑implementation review, ensuring adherence to the People, Process, Product & Place framework.

• Lead early and ongoing senior stakeholder engagement, influencing and aligning at Stage Gate 1–5, chairing key forums, managing governance and escalation, and removing barriers to protect customers, colleagues and sales.

• Provide strong people leadership, line managing up to four Store Renewal Managers across Foods & FH&B; setting objectives, resourcing plans and operating rhythm, coaching performance and building long‑term capability and succession.

• Drive operational and commercial excellence, role‑modelling high standards on the sales floor and backstage, managing risk and cost, ensuring strong merchandising, availability and compliance with the M&S Way.

• Embed continuous improvement, owning MI, benefits tracking, PIRs and aftercare, capturing insight and feeding learnings into future renewal plans to improve quality, pace and consistency across the store network.

Who You Will Be:

• An experienced retail leader, with a strong technical understanding of Foods & FH&B operations and a proven track record of delivering complex store or transformation programmes at pace.

• A confident influencer and communicator, able to challenge constructively, lead difficult conversations and inspire engagement from senior stakeholders through to large store teams.

• Highly organised and commercially minded, using data, insight and sound judgement to prioritise effectively, manage risk and drive profitable outcomes.

• Resilient, agile and customer‑focused, staying composed under pressure, leading through change with clarity and empathy, and always representing the customer voice.

• Flexible and detail‑driven, comfortable with extensive UK travel and time away from home, an early adopter of new ways of working and technology, with strong attention to quality and standards.

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever, and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted, and admired by our colleagues, customers, and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.