Job Description

POSITION TITLE: Lead, Store Operations Leadership Training

REPORTS TO: SR Manager - Field Leadership Training & Development

STATUS: Full Time Exempt

SUPERVISES: N/A

POSITION SUMMARY:

The Lead, Store Operations Leadership Training is responsible for supporting the development, execution, and ongoing evolution of field leadership development programs. This role supports the continuous growth of store leaders by translating business and field needs into practical development experiences that strengthen leadership capability, support execution of business strategies, and enhance the associate experience, customer experience, and brand loyalty. The role partners closely with Store Operations and cross-functional teams and leverages time in the field to understand evolving needs, identify opportunities, and inform leadership development solutions. This role requires strong business agility, communication, collaboration, and influencing skills, along with the ability to connect field insights to broader organizational priorities. The Lead will embody our values by fostering a positive and productive workplace culture and serving as a role model for all associates.

RESPONSIBILITIES

• Establish clear, measurable goals for field leadership development initiatives aligned with brand and business priorities, adjusting plans as needed to maximize impact.
• Support the execution of field-based coaching programs, leadership onboarding, and ongoing leader education, helping ensure consistent delivery and relevance across the field.
• Partner with Store Operations leaders and cross-functional partners to identify leadership capability gaps, development needs, and opportunities that strengthen field leader effectiveness and business performance.
• Support core leadership training and development programs designed to strengthen associate engagement, customer experience, and sales performance.
• Create, maintain, and evolve leadership onboarding, curriculum, learning content, and tools to meet changing field and business needs.
• Analyze field performance metrics, participant feedback, and development needs to inform learning solutions and evaluate program effectiveness.
• Partner with HR, Legal, Talent Management, and other internal stakeholders to ensure leadership training programs and activities align with company policies, compliance requirements, labor laws, organizational priorities, and field best practices.
• Identify opportunities to improve the effectiveness, consistency, and impact of leadership development programs and supporting processes.
• Additional duties as assigned.

QUALIFICATIONS

• Bachelor's Degree in Business, Human Resources, Learning & Development, or related field preferred.
• 3-5 years of relevant experience in training, leadership development, learning and development, Store Operations, or a related field.
• Minimum 2 years of field experience required; retail experience preferred.
• Demonstrated experience supporting and executing leadership training programs and initiatives in a field-based or multi-location environment.
• Strong verbal and written communication skills with demonstrated facilitation, presentation, and influencing capabilities.
• Demonstrated ability to manage multiple programs, priorities, and stakeholders while maintaining strong execution.
• Strong business agility with the ability to adapt to evolving field needs, business priorities, and organizational change.
• Ability to build strong partnerships and collaborate effectively across Store Operations and cross-functional teams.
• Strong analytical and problem-solving skills with the ability to use performance trends, feedback, and business insights to inform learning solutions.
• Self-motivated with strong prioritization, planning, organization, and project management skills. Proficient with Google Workspace and relevant learning, presentation, and content-development tools.
• Travel required to support field engagement, program execution, and ongoing assessment of training effectiveness.

PHYSICAL REQUIREMENTS:

• Ability to lift and carry training materials or equipment up to 50 lbs, as needed.
• Ability to sit, stand, or walk for long periods of time.
• PAY/BENEFITS INFORMATION:
• Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
• Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits.
• Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service. For additional information, please click HERE.
• AEO may also provide discretionary bonuses and other incentives at its discretion.

Get to Know AEO

American Eagle Outfitters, Inc. (NYSE: AEO) is a leading global specialty retailer with a portfolio of beloved apparel brands including American Eagle, Aerie, OFFL/NE by Aerie, Todd Snyder and Unsubscribed.

Rooted in optimism, inclusivity and authenticity, AEO’s brands empower every customer to celebrate their unique personal style by offering casual, comfortable, timeless outfitting and high-quality products that are made to last. In addition to a robust e-commerce business, we operate stores in the United States, Canada and Mexico, with merchandise available in more than 30 countries through a global network of license partners.

At AEO, we believe in the power of our people and our brands. Our Better Together culture creates a mutual desire to succeed–inspiring our community to excel, while driving future growth for the business and associates. Through experience, exposure and education we empower associates to build their unique career journey.

Inclusion, Diversity, Equity and Access at AEO

We remain committed to building an inclusive culture that is welcoming and fosters a sense of belonging for everyone. Please see more about our initiatives here.

AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity ("EEO") laws. AEO prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.

Applications will be accepted until the Apply Before date (if applicable), but may be extended based on applicant volume.