Job Description
Location requirements:
This role requires working out of the Tel Aviv office three days per week.
About the Role:
As a SRE Lead at BigPanda, you will play a critical role in ensuring the reliability, scalability, and performance of the platform that powers our customers’ operations. You’ll operate at the intersection of software engineering and production operations, taking full ownership of the systems you build and run.
This role is not just about responding to incidents — it’s about fundamentally improving how our platform behaves under real-world conditions. You will drive reliability initiatives end-to-end: defining measurable service goals, shaping engineering priorities through error budgets, and implementing solutions that prevent issues before they occur.
You’ll work closely with teams across the organization, embedding reliability and observability into every layer of the stack. At the same time, you’ll leverage automation, modern infrastructure practices, and emerging AI capabilities to continuously evolve how we operate and scale.
What you will do:
Develop deep product knowledge across our platform - Understanding its internals, failure modes, and operational behavior well enough to own incident resolution end-to-end.
Define and track SLAs/SLOs/SLIs across critical platform services, and use error budgets to drive engineering decisions.
Own production reliability - including on-call rotations, incident response, and post-mortems - with a focus on minimizing MTTR and preventing recurrence through systemic fixes, not just firefighting.
Work hand-in-hand with engineering teams across the stack - infrastructure, application, and business layers - to embed reliability requirements everywhere.
What skills and experience you’ll bring to BigPanda:
- 5+ years of experience as an SRE (or similar role) in a high-scale production environment, with hands-on ownership across the full stack - infrastructure and application layers.
- Business-level reliability experience is a strong advantage.
- Experience in designing, building, and operating cloud-native systems on AWS.
- Hands-on experience with maintaining Node.JS or JVM-based applications running with the following: MongoDB, ElasticSearch, Kafka.
- Strong coding skills and a software engineering mindset - you build your own tools rather than waiting for someone else to.
- Experience with infrastructure-as-code and modern container orchestration platforms.
- Practical experience building or integrating AI-driven solutions (e.g., LLMs, agents, or AI-powered operational tooling).
- A true owner - you take responsibility for systems end-to-end and proactively drive improvements without waiting for direction.
- A problem solver who practices adaptability and flexibility to business needs.
About Us:
BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.
Our Benefits:
- Competitive equity
- Hybrid work schedule
- Company funded health insurance
- 6 weeks fully paid Parental Leave
- Critical Family Medical Leave
- Financial planning services
- Employee learning & development budget
- Values-based recognition (quarterly and annually)
- Social community & ERG programs
- FreeFit gym package
- Work-life harmony
- Dog friendly office
