Leads and guides Specialty Pharmacy Technicians in the performance of duties. Performs all functions of a Specialty Pharmacy Technician.
Job Responsibility
1.Leads and guides Specialty Pharmacy Technicians in the performance of duties.
Participates in orientation and ongoing training of staff.
Handles and/or acts as a resource for difficult or complex related issues.
Assists management in staff scheduling, prioritizing and assigning work based on workflow fluctuations
2.Performs all functions of a Specialty Pharmacy Technician.
Initiates the patient intake process. Creates, updates, and maintains patient records (demographics, allergies, medication history, and insurance information) in pharmacy software system while utilizing the Health System's electronic medical record platforms.
Provides patient-centric customer service in-person, over the phone, and through written communication.
Communicates with patients and healthcare providers to facilitate filling prescriptions, resolve patient-specific issues, and coordinate medication deliveries, as needed.
Defers escalations and clinical questions regarding prescriptions, drug information, and/or health matters to licensed Pharmacist.
Navigates insurance plans and bills appropriate third-party payors. Utilizes knowledge of overrides, codes and manual billing. Addresses and resolves payor rejections.
Operates point-of-sale cash register system according to policies and procedures while ensuring positive customer experience.
Assists licensed Pharmacist in the non-clinical (non-judgmental) aspects of preparing medications by accurately filling, packing, labeling, and stocking medications according to established policies and procedures.
Complies with Food and Drug Administration (FDA) mandates and self-imposed manufacturer restrictions on particular drugs, as applicable including Risk Evaluation and Mitigation Strategy (REMS) programs and manufacturer limited distribution drug requirements.
Maintains current knowledge of, and complies with, standards of specialty accrediting bodies (e.g., URAC, ACHC), and annual specialty competencies related to specialty disease state management.
Package patient orders and coordinates with couriers to facilitate delivery of prescriptions in a timely manner.
Assists licensed Pharmacist in maintaining related records and reports.
Assists with managing inventory by monitoring required areas for outdated medications and stock levels. Ensures inventory is rotated and stored appropriately.
3.Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Job Qualification
Associate's Degree required, or equivalent combination of education and related experience.
Current license as a Registered Pharmacy Technician in New York State, required as of 4/25/21.
Current Pharmacy Technician Certification required, plus specialized certifications as needed.
5-7 years of relevant experience, required.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
Northwell Health is New York State’s largest health care provider and private employer, with 28 hospitals, about 1,000+ outpatient facilities and more than 16,000 affiliated physicians.
At Northwell, we focus on cultivating an environment that inspires growth, empowers leadership, and encourages breakthroughs, not just in the communities we serve but in the careers of those who make an impact in the lives of so many. We are committed to our mission and our core values – including being Truly Inclusive. We value everyone’s perspectives, backgrounds and experiences. This is demonstrated in the work we do together, and how we care for each other, our patients, their families and the communities we serve.
We care for over two million people annually in the New York metro area and beyond, thanks to philanthropic support from our communities. Our 100,000+ employees – 19,000+ nurses and 5,000+ employed doctors, including members of Northwell Health Physician Partners – are working to change health care for the better.
We’re making breakthroughs in medicine at The Feinstein Institutes for Medical Research. We're training the next generation of medical professionals at the visionary Donald and Barbara Zucker School of Medicine at Hofstra/Northwell and the Hofstra Northwell School of Nursing and Physician Assistant Studies.
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Interested in a career at Northwell Health? Visit Jobs.Northwell.edu and explore our many opportunities.
