At GE Vernova, we are accelerating the transition to more reliable, affordable, and sustainable energy. As part of this mission, the Issue Resolution Triage Specialist plays a critical role in enabling operational excellence across Gas Power Business Operations.
As a member of the Gas Power Business Operations Center of Excellence team, you will act as a central point of coordination for issue intake, validation, prioritization, routing, follow-up, and closure for reported Non-Conformances (NCRs), Concerns, and Improvement opportunities.
This role requires strong judgment, cross-functional collaboration, and the ability to ensure issues are managed efficiently and in accordance with business requirements. You will work closely with regional, operational, and functional stakeholders to improve issue resolution flow, data quality, accountability, and cycle time.
Roles and Responsibilities
Serve as the primary triage and coordination point for incoming issues, including NCRs, Concerns, and Improvements, within Gas Power Business Operations.
Review incoming cases for completeness, quality, accuracy, and alignment with established reporting requirements.
Validate submitted information and identify missing, inconsistent, or unclear details that could delay resolution.
Engage with case submitters and relevant stakeholders to obtain required clarifications, documentation, and supporting evidence.
Assess and prioritize incoming issues based on severity, business impact, risk, and established triage criteria.
Route issues to the appropriate subject matter experts, functional owners, or resolution teams for action.
Re-route or reassign cases when initial ownership is misaligned or additional expertise is required.
Monitor case progress and drive timely follow-up to support closure within defined business expectations and service requirements.
Partner with regional and functional teams to improve process consistency, case handling discipline, and resolution effectiveness.
Identify trends, recurring issues, or process gaps and provide input for continuous improvement actions.
Support adoption and standardization of issue/case management processes across the organization.
Maintain a high level of responsiveness, professionalism, and customer focus when interacting with stakeholders.
Required Qualifications
Bachelor’s degree from an accredited college or university, or equivalent knowledge and experience.
Experience in Quality Systems and Non-Conformance Management.
Minimum of 3 years of combined experience in power generation equipment installation, operation, service, or technical support.
Experience working with PowerNow, PLM and ERP systems.
Desired Characteristics
Strong analytical and quantitative problem-solving skills.
Working knowledge of non-conformance management tools, ERP systems, Lean, Quality Assurance, Quality Control, and related quality processes.
Demonstrated ability to work effectively across functions and with multiple stakeholders.
Ability to interpret technical documentation, quality records, and operational data.
Strong prioritization, organization, and time management skills in a fast-paced environment.
Customer-focused mindset with a strong sense of ownership and urgency.
Excellent oral and written communication skills.
Ability to clearly explain requirements and promote best practices in an engaging and collaborative manner.
Strong interpersonal skills with the ability to influence without direct authority.
Solid understanding of the roles, functions, products, services, and repair processes within Gas Power.
Commitment to continuous improvement and operational excellence.
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
For candidates applying to a U.S. based position, the pay range for this position is between $93,500.00 and $155,900.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.Bonus eligibility: discretionary annual bonus.This posting is expected to remain open for at least seven days after it was posted on June 02, 2026.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
GE Vernova is a purpose-built energy technology company on a mission to electrify to thrive and decarbonize the world.
It is made up of three businesses -- Power, Wind, and Electrification -- with focus on accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life.
The world needs more energy, smarter energy. With energy demand expected to grow by more than 50% in the next 20 years, we are continuously innovating to meet the moment…like we have for the past 130 years. The Energy of Change and relentless optimism are what drive us – it’s about never giving up and seeing what’s possible so that we deliver the energy technologies the world needs right now and for generations to come.
GE Vernova’s attitude and edge is embedded in its name. We retain our treasured legacy, “GE,” as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver.
Together, we have the energy to change the world.
