Job Description

Lead Specialist, CX
Zhangjiang, Shanghai

Your key responsibilities

• Manage sales order intake and ensure processing and confirmation within 24 hours.
• Monitor call-offs, delivery lead times, pricing, and inform account management and customers.
• Check and resolve order blocks in collaboration with Sales, Planning, Finance, and PA.
• Handle customer complaints, maintain CRM, and manage return orders and related documentation.
• Keep stakeholders updated on order status, risks, and suggest alternatives when needed.
• Support sales with payment follow-up, maintain customer master data, and act as backup or focal point for special assignments.

We offer

• Unique career paths across health, nutrition and beauty - explore what drives you and get the support to make it happen.
• A chance to impact millions of consumers every day – sustainability embedded in all we do.
• A science led company, cutting edge research and creativity everywhere – from biotech breakthroughs to sustainability game-changers, you’ll work on what’s next.
• Growth that keeps up with you – you join an industry leader that will develop your expertise and leadership.
• A culture that lifts you up – with collaborative teams, shared wins, and people who cheer each other on.
• A community where your voice matters – it is essential to serve our customers well.

You bring

• College or university degree, or equivalent experience in supply chain/customer service.
• Strong English reading and writing skills.
• Minimum 3 years of experience in customer service or supply chain.
• Proficiency in Microsoft Office and ERP systems, preferably SAP.
• Knowledge of project management and commercial skills.
• Ability to work in a multicultural environment with strong communication and teamwork skills.