Job Description

Job Title

Lead Specialist - Credit

Job Scope

We are seeking a proactive and detail-oriented Lead Specialist - Credit to manage a portfolio of over 200 customers across the Middle East, Africa, and South Eastern Europe regions. The successful candidate will be responsible for ensuring timely collection of receivables, maintaining credit risk controls, managing customer accounts, and collaborating with internal and external stakeholders to support healthy cash flow and minimize financial exposure.

Main Duties and Responsibilities

• Monitor customer accounts and proactively follow up on newly issued invoices to ensure receipt and timely processing by customers.
• Manage and monitor customer credit insurance limits, ensuring accurate and timely updates within the ERP system.
• Implement Consumer Price Index (CPI) increases and other contractual price adjustments as required.
• Drive collections activities by following up on outstanding and overdue invoices through regular communication with customers.
• Escalate delinquent accounts as necessary, including issuing warnings regarding potential service suspension or disconnection in accordance with company policies.
• Coordinate with Legal, Credit Insurance, Sales, and Customer Service teams to resolve payment disputes and mitigate credit risks.
• Maintain accurate records of collection activities, customer communications, and account statuses.
• Monitor payment trends and identify potential credit risks, recommending appropriate actions to management.
• Manage a diverse customer portfolio exceeding 200 accounts across multiple countries and cultures.
• Prepare regular reports on collections performance, aging balances, and credit exposure.

Position Requirements

• Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field.
• Fluent in Arabic, French, and English.
• Minimum 3-5 years of experience in credit control, collections, accounts receivable, or a similar finance role.
• Experience managing international customer portfolios, preferably across MEA and/or SEE regions.
• Familiarity with credit insurance processes and ERP systems.
• Strong understanding of credit management, collections procedures, and risk mitigation practices.

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