Job Description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Reporting to Senior Manager, Business Transition, this position is responsible for delivering the end-to-end service of Business Transition from Service Request Forms (SRF), facilitating project management deliverables, supporting service management reviews, and ensuring timely renewal of Statements of Work (SOW) and completion of LBU due diligence requirements. The role also drives continuous improvement initiatives, process automation, and compliance with governance standards to achieve efficiency, high-quality transformation outcomes across GFS operations.

1. Manage Service Request Forms (SRF) intake and lifecycle

• Review SRF submitted by LBU by going through the information provided by LBU in the workflow and ensuring SRF is approved timely by all parties including Function Lead, HOD and LBU.

2. Coordinate end-to-end migration of finance services

• Assist in delivering the project scope, deliverable and objective that support business goals in collaboration with Project Manager, senior management, Head of GFS and stakeholders.

• Assist in monitoring the project milestone, manage risks/issues, and coordinate UAT and hyper care to ensure on-time, in-full delivery per agreed timeline.

3. Service management reviews and performance tracking

• Consolidate and analyse SLA, KPI, and TAT metrics to deliver insight-driven decks for monthly and quarterly reviews, including root-cause analysis, actionable plans, and real-time customer satisfaction tracking.

• Strategically review business scope of services and customer/LBUs coverage for service expansion

4. SOW renewal & other documents recertification

• Maintain and review Statements of Work (SOW) and related agreements, ensuring timely renewal, compliance, and endorsement of all service documentation

5. Due diligence

• Complete Outsourcing Due Diligence form on behalf of LBU on outsourcing governance and control, data/privacy and business continuity plan.

6. Identify opportunities for process standardization and automation

• Analyse workflows, perform root-cause assessments, and recommend solutions to deliver measurable efficiency and quality improvements.

• Implement solutions via system enhancements or vendor capabilities, ensuring business alignment, cost efficiency, and sustainability.

• Track and report efficiency gains and cost savings achieved through implemented CI initiatives, ensuring benefits are measurable, documented, and communicated to stakeholders

7. Collaborate with AIA IT counterparts (GASC, ITM, SAPCOE, PPCOE)

• Foster strategic collaboration for sustainable solutions, provide BAU support, and negotiate cost and value optimization to ensure long-term benefits.

8. Stakeholder Management

• Build and maintain stakeholder relationships, serving as a trusted liaison to align LBUs, Group Finance, and senior management on business expansion, business changes and strategic initiatives

• To conduct annual customer satisfaction surveys, analyse results, and present findings to management and LBUs

• To assist Service Management Senior Manager and Function Lead on other matters related to the Business Transition deliverables

Job Requirements:

• University Degree in Finance/Accounting/Business IT or equivalent.

• Professional certifications project management (i.e. PMP, Scrum Master, etc) is an added advantage

• 5 years working in Finance/Accounting with Shared Services or consulting firm with MNC environment particularly in service management.

• Experience in project migration and project management

• Skilled in managing diverse stakeholder expectations locally and internationally, with strong communication and collaboration abilities.

• Expert in using Microsoft Word, Outlook, PowerPoint, Excel, etc to produce correspondence and documents and to create presentation material.

• Substantial knowledge in process improvement and automation in accounting and finance system is an added advantage.

• Basic knowledge in any of these areas would be an added advantage.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.