Job Description

Benefits:

Competitive salary
Employee discounts
Training & development

Lead Spa Sales Associate Job Overview

We are seeking a warm, organized, and motivated Spa Associate Lead to support the daily operations of our spa, provide leadership to our front desk team, and assist spa management with administrative and operational responsibilities.

This role is ideal for someone who enjoys working with people, creating an exceptional guest experience, supporting and motivating a team, and taking ownership of both front desk and behind-the-scenes responsibilities.

The Spa Associate Lead will work closely with spa management to help ensure daily operations run smoothly, administrative tasks are completed accurately and on time, team expectations are maintained, and guests receive a consistent, welcoming experience.

The ideal candidate has previous experience in a spa, med spa, salon, wellness, fitness, hospitality, or membership-based environment and is comfortable balancing guest service, sales, leadership, and administrative responsibilities. We are looking for someone who is dependable, proactive, organized, solutions-focused, and interested in growing into additional leadership opportunities within the wellness industry.

Lead Spa Sales Associate Responsibilities

• Support the day-to-day operations of the spa and help ensure a seamless guest experience.

• Serve as a leader and resource for Spa Associates during assigned shifts.

• Help train, coach, and support Spa Associates on front desk procedures, guest service expectations, membership sales, and spa policies.

• Assist spa management with administrative responsibilities, reporting, data entry, documentation, and ongoing operational projects.

• Assist with scheduling updates, appointment management, provider availability, and front desk coverage needs.

• Assist with lead follow-up, guest outreach, confirmation calls, membership outreach, and other CRM-related tasks.

• Support inventory counts, supply tracking, and organization as needed.

• Educate guests on spa services, enhancements, membership benefits, retail products, and current promotions.

• Support membership conversion, booking, pre-booking, retail, and other spa sales goals.

• Help identify and resolve guest concerns professionally, escalating issues to spa management when appropriate.

• Support communication between Spa Associates, service providers, and management to help ensure smooth daily operations.

• Reinforce spa policies, procedures, and service standards while helping maintain a positive, accountable, and professional team environment.

• Assist management with special projects, local outreach, team initiatives, and additional administrative or operational needs as assigned.

Lead Spa Sales Associate Qualifications

• Previous experience in a spa, med spa, wellness, salon, fitness, hospitality, retail, or membership-based environment preferred.

• Previous leadership, supervisory, key-holder, or team lead experience preferred.

• Strong administrative and organizational skills with excellent attention to detail.

• Comfortable working with reports, spreadsheets, scheduling systems, CRM platforms, and other business software.

• Strong customer service and interpersonal skills.

• Comfortable with sales and educating guests about memberships, services, enhancements, and retail products.

• Strong communication skills with the ability to provide direction and feedback professionally.

• Dependable and able to independently manage assigned responsibilities and follow through on deadlines.

• Positive, team-oriented attitude with the ability to motivate and support others.

• Comfortable handling guest concerns and finding solutions.

• Ability to demonstrate professionalism, accountability, initiative, and leadership by example.

This is an excellent opportunity for someone who is ready to take the next step in their spa or wellness career, develop their leadership and administrative skills, and take on greater responsibility within a growing team.

Job Type: Full-time

Compensation: $15.00 - $18.00 per hour

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

About Hand & Stone Massage and Facial Spa

With 600+ units across North America, Hand & Stone Massage and Facial Spa makes luxury spa services, including massage, facial, and body slimming & toning, accessible to a broader clientele. Our business has multiple revenue streams, including a monthly membership model that forecasts recurring revenue. Over the past 20 years, we have diversified our spa offerings to appeal to a larger audience, with nearly 600,000 members and growing nationwide. We are looking for health and wellness advocates with sales or business management experience to develop the Hand & Stone footprint in our 1300+ available trade areas. We are also #1 in monthly memberships per spa and #1 in revenue with five available profit streams.

Hand & Stone’s proven business model is successful as it is because of it’s multi-faceted approach. At our foundation, we offer our clients a monthly lifestyle membership program that empowers members to take charge of their wellness with regular rejuvenating massage and facial treatments at an accessible price point. To continue their wellness journey and to share it, we offer:

• Membership Model with Recurring Revenue

• Gift Cards

• Retail Products

• Service Upgrades

• Non-member Services

Industry

Arts & Entertainment

Company Size

5,001-10,000 employees

Headquarters

Trevose, Pennsylvania

Year Founded

2004

Website

handandstone.com

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