Job Description

We are exclusively partnering with a leading global enterprise software provider that powers customer experience transformation for many of the world’s most valuable brands. This organization is known for its cutting-edge AI-powered platform that enables large-scale companies to deliver personalized, real-time engagement across every modern customer touchpoint. With over 1,000 enterprise clients and a strong foothold among the Fortune 100, they are driving innovation in digital customer experience management.

We’re seeking a Lead Solutions Consultant to join their elite pre-sales team. In this role, you’ll serve as a strategic partner to sales leaders, guiding enterprise clients through complex solution architectures and showcasing the business impact of their next-generation platform.

Key Responsibilities

• Design and deliver tailored solution demonstrations that highlight the power of AI across marketing, service, research, and social engagement.

• Serve as a trusted technical advisor during the sales cycle, providing strategic insights on architecture, automation, data flow, and platform integration.

• Collaborate cross-functionally to deliver enterprise-grade Proof of Concepts (POCs), RFP support, and high-impact workshops.

• Architect scalable solutions that leverage AI, robotic process automation, and multi-cloud capabilities.

• Translate customer challenges into solution blueprints aligned with business outcomes and long-term scalability.

• Guide clients through integrations, ethical AI use, and digital transformation strategy.

• Represent the platform as a thought leader, driving confidence with both technical and business stakeholders.

• Travel as needed (up to 40%) to meet clients and support high-stakes engagements.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred)

• 10+ years in enterprise architecture and contact center or martech ecosystems

• Deep experience designing and implementing solutions in cloud-based CX or CCaaS platforms (Genesys, NICE, Amazon Connect, Five9, etc.)

• Strong knowledge of AI frameworks, automation, and ML applications

• Exceptional communication skills with proven ability to influence technical and executive audiences

• Background in leading strategic discovery and system architecture for Fortune 500 clients

• Experience across data sharing, hybrid-cloud, multi-cloud, and streaming architectures

• Thought leadership experience (e.g., public speaking, blogs, whitepapers) is a plus

Compensation & Benefits

• Base Salary Range $121,000 – $201,000 (commensurate with experience and location)

• Performance-Based Incentives Eligible for discretionary bonus or commission plan, with potential equity participation

• Benefits Highlights

  • Comprehensive medical, dental, vision, and prescription coverage

  • 401(k) with 100% vested employer contributions

  • Flexible paid time off, holidays, and generous parental and caregiver leave

  • Life and disability insurance, wellness stipends, and mental health support

  • Continuous learning through platforms like LinkedIn Learning and curated internal resources

This is an opportunity to work directly with a fast-scaling, high-impact technology organization that is reshaping how global brands connect with their customers through AI.

To learn more about this confidential client and explore the full opportunity, please reach out directly.