Job Description

Executive Summary of the Role:
The Lead Solution Architect for the Insurance Claims area is a critical role responsible for overseeing the end-to-end design and execution of the Claims Modernization Program. This role ensures that the architectural design aligns with the organization’s business goals and objectives, while also governing the execution of the program to deliver results that meet strategic priorities. The Lead Solution Architect acts as the bridge between business stakeholders and technical teams, ensuring seamless communication, alignment, and delivery of high-quality solutions.

Job Purpose

The Solution Architect is responsible for defining and guiding business-aligned technology architecture that enables the organization’s strategic objectives. This role develops architecture blueprints and roadmaps, translates business strategy into target-state solutions, leads solution architecture for strategic initiatives, and ensures projects and technology decisions are governed in line with enterprise architecture principles, IT strategy, and long-term business transformation goals.

The Solution Architect’s initial priority is to lead the end-to-end modernization of the claims system, establishing the target architecture, transition roadmap, and delivery approach needed to transform legacy capabilities into a scalable, integrated, and business-aligned platform. This includes coordinating business and technology stakeholders, defining solution options and architectural decisions, guiding implementation across the full claims value chain, and ensuring the modernization effort delivers improved operational efficiency, customer experience, regulatory alignment, and long-term strategic value.

Job Responsibilities

• Define and drive solution architecture strategy aligned with business strategy by developing architecture blueprints and multi-year architecture roadmaps.
• Collaborate closely with business stakeholders across functions to understand business objectives, strategic priorities, and transformation goals.
• Assess the current business and application landscape, including processes, systems, integrations, and technology capabilities, to establish the as-is architecture baseline.
• Design the target architecture required to support business strategy, improve operational effectiveness, and enable future growth.
• Identify capability, process, application, data, and technology gaps between the current and target states, and define practical roadmaps to close those gaps.
• Work with business transformation teams, delivery teams, product support teams, and other stakeholders to align architecture vision, solution direction, sequencing, and implementation approach.
• Lead end-to-end solution architecture development for strategic initiatives, partnering with business teams, delivery teams, and vendors to shape solution design from concept through implementation.
• Act as the architecture lead on strategic projects, ensuring solutions are aligned with enterprise business and IT strategy, architecture principles, and the established blueprints and roadmaps.
• Provide architectural direction and governance throughout the project lifecycle, including solution design review, technology selection, integration approach, and implementation decisions.
• Serve as a key member of the Japan Architecture Board Committee, governing project proposals and ensuring new solutions and technology adoption are aligned with business strategy, IT strategy, and architecture standards.
• Review and challenge project architecture proposals to ensure consistency, scalability, maintainability, risk control, and long-term business value.
• Monitor business, insurance, and technology trends in the market to identify opportunities, risks, and emerging capabilities relevant to the organization.
• Continuously strengthen architecture knowledge, domain expertise, and awareness of industry practices to better support business transformation and technology decision-making.

Key Relationships

Internal Interactions
(Within the Organization)

• Business stakeholders
• Transformation service team
• IT delivery teams
• IT production support team
• Infrastructure team
• Global IT teams

External Interactions
(Outside the Organization)

• SI Implementation Partners

Required Skills and Experiences

Educational Qualification

• Bachelor’s degree in information technology, Computer Science, Engineering, or a related discipline.

Specific Qualifications

• Japanese language: N1
• English business fluency

Total Experience

• Extensive experience in solution architecture, enterprise architecture, or a similar technology leadership role.
• Strong experience in the insurance industry, with solid understanding of insurance products, business processes, core systems, and operating models.
• Proven ability to translate business strategy into architecture blueprints, target-state designs, and practical implementation roadmaps.
• Demonstrated experience assessing current-state business and system landscapes, identifying gaps, and defining target architecture aligned with strategic goals.
• Proven experience leading end-to-end solution architecture development and implementation for large-scale strategic programs, transformation initiatives, or complex enterprise projects.
• Strong knowledge of application architecture, integration architecture, data architecture, and enterprise technology platforms.
• Prior hands-on software development experience and sufficient technical depth to engage credibly with engineers, challenge solution design decisions, and ensure architecture is practical, scalable, and implementable.
• Demonstrated success in leading solution architecture or major implementation initiatives for core insurance platforms, including policy administration systems, claims systems, billing systems, producer management systems, agent portals, customer portals, and other critical insurance platforms.
• Deep insurance claims processing business knowledge, with strong understanding of claims operations, workflows, adjudication, case management, vendor interaction, and regulatory considerations, together with proven experience leading or supporting claims system implementation, modernization, or transformation initiatives.
• Experience working closely with business stakeholders, delivery teams, vendors, and support organizations in cross-functional environments.
• Proven experience in architecture governance, including participation in architecture review boards, design authorities, or similar governance forums.
• Strong understanding of architecture standards, governance processes, risk considerations, and technology control requirements, with knowledge of recognized architecture and governance frameworks such as TOGAF, ITIL, COBIT, and related enterprise architecture and IT governance practices.
• Strong understanding of system development lifecycle and delivery methodologies, including waterfall, Agile, and DevOps practices, with the ability to apply architecture governance and solution design effectively across both traditional and modern delivery environments.
• Good knowledge of modern technology trends, including cloud, AI, APIs, digital platforms, data solutions, and emerging enterprise technologies.
• Strong analytical and problem-solving skills, with the ability to assess trade-offs and make sound architecture recommendations.
• Excellent communication, presentation, and stakeholder management skills, with the ability to influence both business and technology leaders.
• Strong documentation skills, including the ability to develop architecture blueprints, roadmaps, design papers, and governance materials.
• Ability to balance strategic thinking with practical delivery considerations to ensure solutions are both architecturally sound and implementable.
• Strong collaboration, leadership, and facilitation skills, with the ability to drive alignment across diverse stakeholders.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com

Functional Area:

IT - Information TechnologyAIG General Insurance Company, Ltd.