Job Description

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Value Proposition

Quality-gating a host of mission-critical Enterprise applications for a large bank and thereby enriching one’s domain knowledge of the latest and greatest processes/protocols/standard on the one hand while enhancing one’s testing skills – both manual and automation - on the other.

Position Title: Lead Software Test Engineer

Career Level: P3

Job Category: Manager

Role Type: Hybrid

Job Location: Bangalore

About the Team:

The Community Association Banking Technology is a Specialized Business Line Focused on Supporting Property Management Companies, Homeowners Associations, Commercial Property Managers, and Apartment Complex Managers. Servicing 1350+ Property Management Companies, Over 40,000+ HOA’s , 250 HOA’s managed directly by FCB. The Community Association Banking Technology team is growing and seeking a Lead Software Test Engineer to join us.. New joiners can be sure to amass immense knowledge about domain and technology thanks to the free flow of information and mentorship provided by seasoned IT professionals who have been part of this team for so long.

Impact

Responsible for technical and operational leadership encompassing both Quality assurance engineers. The role demands advanced expertise in enterprise-scale application Testing. Core accountabilities include translating business and Functional requirements into actionable assignments, maintaining high standards of engineering excellence, and ensuring production support coverage during US off-hours. The position requires hands-on leadership in system Testing & User acceptance Test, technical troubleshooting, as well as direct collaboration with US-based leads for resource planning and delivery management. A proven record in leading distributed teams, driving continuous improvement, and upholding operational stability in complex environments is essential.

Key Deliverables

• Act as the primary point of contact for the QA team based out of India.
• Ensure timely updates are gathered from offshore resources regarding test progress, issues, and dependencies.
• Provide regular status updates to onshore QA Leads.
• Escalate blockers, critical defects, or any risks that may impact project timelines or quality.
• Track and manage defects raised during testing cycles (SIT, QA, UAT).
• Ensure defects are triaged, prioritized before communicating with Onshore QA Leads
• Collaboration tools such as ADO dashboards, scrum board should be maintained up to date to provide transparency into test status and defect lifecycle.
• Test Progress Tracking and Reporting:
• Maintain test progress dashboards, metrics, and daily/weekly QA reports.
• Ensure test coverage and test completion meet the quality gates defined for the project.
• Highlight any gaps or risks in testing to ensure timely mitigation.
• Knowledge Transfer and Support:
• Ensure QA team has clarity on business scenarios and requirements.
• Provide clarifications or arrange walkthroughs from functional teams as needed.
• The QA LEAD should ensure all communication channels (e.g., Teams, ADO, email) are actively used and monitored.
• QA LEAD should proactively plan handoffs and coverage during holidays or unavailability of team members.

Skills and Qualification

Minimum 8 years of software testing experience with modern full-stack platforms (.Net Core/Java, relational/document databases, and React/Vue/Angular

Proficiency in testing methodologies and tools.

Experience writing and executing test cases for Pega applications.

Experience with automation testing tools (e.g., Selenium, TestNG)

Knowledge of performance testing tools and CI/CD pipelines

Scripting skills (Shell, Python, Perl) and debugging/troubleshooting experience

Test Strategy & Planning: Develop and implement testing strategies for Pega applications, including functional, regression, and performance testing

Test Design & Execution: Create and execute test plans, test cases, and scripts; perform manual and automated testing

Defect Management: Identify, document, log, and track bugs/defects; provide feedback to developers for resolution

Analyze system specifications and user requirements to ensure alignment with Pega application design

Work closely with developers, business analysts, and cross-functional teams to understand requirements and improve testability

Conduct post-release and post-implementation testing to validate fixes and ensure stability

Continuously refine testing methodologies and quality assurance protocols

Provide status updates and reports to stakeholders on testing progress and quality metrics

At least 3 years in a QA lead or team lead capacity, with direct oversight of distributed teams

In-depth knowledge of modern software Test architecture patterns, QA best practices, and principles, with a proven ability to apply these concepts to large-scale, maintainable enterprise systems

Functional Skills:

• Finance domain (good to have)
• Great Communication Skill Verbal & Written
• Documentation skills
• Agile/Scrum delivery.

Technical Skills:

Selenium, back-end web services testing, user interface testing, Database, SQL, SDLC, Agile Methodology, Jira, Confluence, ServiceNow, general financial institution/payments background

Selenium, back-end web services testing, user interface testing, Database, SQL, SDLC, Agile Methodology, Jira, Confluence, ServiceNow, general financial institution/payments background

License or Certification Type: American Society for Quality certification(s) Preferred

Proficiency Level

Required/Preferred

Manual/Functional Testing

Test Reports/Test Strategy

Karate / Cucumber / RestAssured

API Testing

SQL

Scripting languages -Java/Python

PerfTesting – NeoLoad/JMeter

Gitlab/CICD

AWS/Any cloud experience

DefectTracking tools – JIRA, e.t.c

Relationships & Collaboration

Reports to Director

Partners Pod team members , Cross-functional team members.

Leads Team Lead, Scrum Master, Project Manager, Product Owner, Reporting Manager.

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.