Job Description

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Value Preposition

You will be a key member of the technology team, working closely with Enterprise CRM team to understand their needs and translate them into robust and scalable software solutions.

Position Title: Lead Software Engineer

Career Level: P3

Job Category: Manager

Role Type: Hybrid

Job Location: Bengaluru

About the Team:

We are part of CBCRM team and is a critical part of the AOOT org ,focused on designing, developing, and maintaining software solutions that drive business growth and efficiency. we closely work with product, sales and service teams to understands the unique challenges with customer experience and enable or implement tailored and innovative technology solutions.

Impact

This position offers opportunities to design, develop, and maintain solutions within the Salesforce platform. This role involves configuring Salesforce financial services cloud , developing custom extensions, integrating with other enterprise systems, and ensuring optimal system performance. Also responsible for collaborating with project managers, business analysts, and IT teams to support project management processes and business objectives. Your focus will be on developing and maintaining software that supports CRM functions, including prospecting, client onboarding and client services.

Key Deliverables

• Design, develop, test, and deploy software solutions for CRM using financial cloud services of Salesforce.
• Develop and maintain APIs for seamless integration with other financial systems.
• Provide technical support for the solutions deployed.
• Interface with other support teams such as network engineers, database administrators to troubleshoot and support.
• Write clean, well-documented, and maintainable code.
• Participate in code reviews and contribute to the team's knowledge base.
• Work closely with treasury professionals to understand their needs and requirements.
• Collaborate with other developers and testers to ensure the quality and reliability of the software.
• Participate in brainstorming sessions and contribute to the development of new ideas.
• Develop and execute unit and integration tests to ensure the quality and reliability of the software.
• Troubleshoot and resolve software issues in a timely manner.
• Continuously improve the performance and scalability of the software.

Skills and Qualification

• Bachelor’s degree in computer science with 8+ years of experience.
• Salesforce- Expertise in salesforce implementation
• Experience in Financial cloud services
• Experience with API development and integration.
• Experience in implementing CI/CD pipelines
• SQL Server- Ability to troubleshoot issues with DBAs
• OS- Windows – in depth understanding of file systems, event logs, permissions etc. to help in troubleshooting.
• Experience with SSIS and/or ETL development.
• Strong programming skills in one or more relevant languages (e.g., Java, Python, C#).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience with Agile development methodologies is a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience with Agile development methodologies is a plus.

Relationships & Collaboration

• Ensure great Partnership with IT counterparts (India as well as US associates).
• Be available for vendor connects if any.
• Collaborate with Business wherever necessary.

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.