Job Description

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Value Proposition

We are looking for a Lead Software Engineer to join our growing software development team, working on an important Deposit and Shared services initiation capabilities.

This position is within Technology and DEPOSITS & SHARED SVCS, related to the Pega Platform to drive the design, development, and implementation of enterprise-scale workflow and possess strong hands-on experience with Pega and understand enterprise application architecture. This role will partner with business and technology stakeholders to deliver scalable, secure, and innovative solutions while establishing technical standards and mentoring development teams. Ability to Analyze, code, test, and implement in coordination with management, associates, and end users while following the Enterprise SDLC. May oversee the work of less experienced analysts or assist in special projects as needed.

The ideal candidate must be a Pega Lead System Architect (LSA) and have excellent communication skills to management, individual contributors, and business stakeholders. The ideal candidate will move at a rapid rate of execution while maintaining both the short- and long-term strategic view while collaborating with team members.

Position Title: Lead Software Engineer - Pega developer

Career Level: P3

Job Category: Manager

Role Type: Hybrid

Job Location: Bangalore

About the Team:

Impact

This position is within Technology and DEPOSITS & SHARED SVCS, related to the Pega Platform to drive the design, development, and implementation of enterprise-scale workflow. The ideal candidate must be a Pega Certified Senior System Architect and possess strong hands-on experience with Pega and understand enterprise application architecture. This role will partner with business and technology stakeholders to deliver scalable, secure, and innovative solutions while establishing technical standards and mentoring development teams.

Key Deliverables:

• System Enhancement - Performs a variety of actions that evaluate and improve department systems, processes, and applications. Utilizes programming specifications to construct modules, develop testing methods, and design materials. Provides new feature time estimates for system changes and assists in implementing modifications.
• Analysis - Collects data related to user requests and determines scope, time estimates, and system impacts. Inspects business specifications, programming specifications, coding, test plans, documentation, and implementation plans for accuracy.
• Business Support - Provides technical support to production systems by addressing reported issues, anticipating maintenance requirements, and ensuring functionality for end user needs. Drafts documentation to be used for system, end user, and operational purposes, including technical specifications and application designs.
• Technical Expertise - Responsible for complex involvement in the software development life cycle including the creation, enhancement, implementation, and evaluation of software. Serves as a technical resource for management, associates, and business units.
• Provides 24/7 support during on-call rotations for critical Production issues

Skills and Qualification:

Bachelor's Degree and 8+ years of experience in Software application development and maintenance

Preferred Education: Bachelor’s degree

Preferred Area of Study: Computer Science

Pega Certified Senior System Architect (CSSA) certification.

At least 8+ years of experience in in depth hand’s on application development experience in Pega PRPC v6.x/v7.x and Pega banking/Insurance frameworks

Hands-on experience with Pega AI, including GenAI, Knowledge Buddy, Agentic AI, and AI-powered workflow capabilities

Strong knowledge of Pega Infinity architecture, Case Management, Decisioning, and BPM.

Experience integrating Pega with enterprise applications using REST APIs, Kafka, JMS, SOAP, and microservices.

Ability to design data models, class structures, and application frameworks within Pega

Experience leading technical teams, mentoring engineers, and driving architecture decisions.

Design, architect, and deliver enterprise-grade applications using the Pega Platform.

Lead solution architecture, application design, and code reviews to ensure scalability, maintainability, and performance.

Drive CI/CD implementation, DevOps best practices, automated testing, and release management.

Troubleshoot complex production issues and provide technical leadership for critical incidents.

Mentor and coach developers, Senior System Architects, and System Architects on Pega best practices.

Ensure compliance with enterprise security, governance, and regulatory standards.

Stay current with emerging Pega capabilities, AI technologies, and industry best practices.

Preferred Qualifications:

Experience in the Banking and Finance Industry

Experience with Okta; SQL Scripting.

Experience with ServiceNow or other information technology ticketing system

Ability to build strong collaborative and productive relationships

In-depth knowledge of System Life Cycle Development methodology (Waterfall and Agile)

Basic knowledge in Splunk

This individual will utilize effective communication, analytical and problem-solving skills to help identify, communicate/resolve issues, opportunities, or problems to maximize the benefit of IT and Business needs.

The ideal candidate should have the necessary skills and experience to provide technical guidance, estimation of efforts, understanding and deciding upon the optimal technology solution to achieve the desired business needs, day to day application support, should be able to navigate differing levels of gray/unknowns, and have excellent communication skills with other IT management levels, individual contributors, and business stakeholders. They must be able to move at a rapid rate of execution to deliver requests and take advantage of any opportunities as they present themselves and navigate through any resource constraints. They must have both the short- and long-term strategic view when deciding on the best technical approach. They must be able to develop code and effectively oversee distributed development team members.

Leadership Qualities (For People Leaders)

systems and procedures.
On-call Support - Provides 24/7 on-call support via rotation.

Relationships & Collaboration

Reports to : Hema Govindarajan

Partners : Pod team members, Cross-functional team members.

Leads: Team Lead, Scrum Master, Project Manager, Product Owner, Reporting Manager.

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.