Job Description

Role Responsibilities:

• Lead 24x7 NOC operations with mandatory rotational shifts ensuring system availability and SLA adherence

• Act as Major Incident Manager (P1/P2 incidents), driving triage, war room coordination, and stakeholder communication

• Implement and enhance observability practices across logs, metrics, and traces

• Work with tools like Datadog and Azure Monitor for monitoring and alerting

• Drive proactive monitoring, alert tuning, anomaly detection, and AIOps initiatives

• Manage Azure infrastructure and AKS clusters, including troubleshooting, scaling, and performance tuning

• Build automation and self-healing workflows using Terraform, ARM, Helm, Power Automate, and scripting

• Collaborate with engineering teams to improve reliability, deployment pipelines, and cloud-native architecture

• Develop dashboards and reports using Power BI and ServiceNow

• Handle Monthly Business reviews and leadership reporting

• Mentor team members and drive process standardization and operational excellence

Required Skills:

• 7–12 years of experience in CloudOps SRE / NOC environments (24x7 operations)

• Strong expertise in Azure Infrastructure (VMs, Networking, Storage)

• Hands-on experience with Azure Kubernetes Service (AKS), Kubernetes, Docker

• Strong experience with monitoring and observability tools (Datadog, Azure Monitor, Prometheus, Grafana)

• Proven experience in Incident Management / Major Incident Handling, Monthly reporting

• Experience with Infrastructure as Code (Terraform, ARM templates, Helm)

• Scripting skills in PowerShell, Python, or Bash

• Experience with ServiceNow (Incident, Problem, Change modules and dashboards)

• Strong reporting and analytics experience using Power BI and exposure to tools like Power Automate

• Good understanding of distributed systems and cloud-native architecture

• Excellent communication, leadership, and problem-solving skills

Preferred Skills:

• Experience in multi-cloud environments (AWS/GCP)

• Exposure to AIOps / predictive monitoring / self-healing systems

• Azure / Kubernetes certifications

Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.