Job Description

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Value Preposition

• The Lead Software Engineer is responsible for designing, configuring, and optimizing the Archer platform to support enterprise risk and compliance programs.
• This role translates complex business and regulatory requirements into scalable, high-performing technical solutions that enhance risk visibility, streamline processes, and strengthen audit and compliance readiness.
• This position serves as a senior individual contributor, partnering closely with Enterprise Risk Solutions (ERS) and business stakeholders to deliver sustainable, high-impact GRC solutions.

Position Title: Lead Software Engineer

Career Level: P3

Job Category: Manager

Role Type: Hybrid

Job Location: Bangalore

About the Team:

Archer team is a collaborative engineering team with dedicated and skilled professionals committed to delivering high-quality solutions using Archer platform. We collaborate effectively, leverage our technical expertise, and focus on continuous improvement to meet business goals and drive innovation. Archer is the home of First Citizens Bank's Enterprise and Operational risk solutions.

If you’re passionate about building impactful solutions, working in a supportive and collaborative environment, and continuously growing your skills, you’ll find a great fit with us. We’re always excited to welcome talented individuals who want to make a difference.

Impact

The Archer team translates complex business and regulatory requirements into scalable, high-performing technical solutions that enhance risk visibility, streamline processes, and strengthen audit and compliance readiness, partnering closely with Enterprise Risk Solutions (ERS) and business stakeholders to deliver sustainable, high-impact GRC solutions.

Key Deliverables

Platform Design & Configuration

• Design and implement scalable Archer applications, workflows, integrations, data imports, and reports
• Translate complex business and regulatory requirements into technical solutions
• Ensure consistency, performance, and adherence to platform governance and best practices

Delivery & Lifecycle Management

• Manage and deliver configuration work within release cycles and prioritized workstreams
• Conduct unit testing to ensure solutions meet defined requirements
• Maintain and enhance existing modules, identifying opportunities for process improvement and automation
• Develop and maintain documentation for configurations, workflows, and technical solutions

Stakeholder Collaboration

• Partner with ERS and business stakeholders to review requirements and deliver effective solutions
• Serve as a liaison between technical and business teams to align priorities and outcomes
• Communicate progress, risks, and recommendations clearly to stakeholders
• Facilitate configuration demonstrations with ERS and business stakeholders to confirm solutions meet defined requirements and expectations
• Provide support during User Acceptance Testing (UAT) to ensure timely resolution of defects
  

Governance & Continuous Improvement

• Support Archer platform governance, ensuring consistency across applications and configurations
• Stay current with Archer updates, features, and industry best practices
• Continuously improving system performance, usability, and reporting capabilities
• Adapt to shifting priorities in a dynamic enterprise risk environment

Skills and Qualification

Functional Skills:

• Ownership mindset with the ability to deliver solutions end-to-end
• Strong collaboration skills across technical and business teams
• Ability to simplify complex problems into effective system solutions
• High adaptability in a rapidly evolving risk and regulatory environment
• Strong organizational and prioritization skills

Technical Skills:

Required Skills

• Bachelor’s degree or equivalent experience
• 8–10 years of hands-on RSA Archer configuration experience
• Experience within financial services or other highly regulated industries
• Strong ability to translate complex business requirements into scalable technical solutions
• Experience with Archer workflows, dashboards, reports, data imports, and integrations
• Knowledge of banking regulatory requirements and risk management processes
• Strong analytical, problem-solving, and decision-making skills
• Ability to successfully manage multiple priorities in a demanding environment
• Excellent written and verbal communication skills
• Strong proficiency in Excel (data analysis) and Visio or similar tools (workflow/process modeling)
• Ability to analyze and manipulate data to support system configuration and reporting

Preferred Skills:

• Archer Certified Administrator (or equivalent certification)
• Experience with multiple Archer use cases (e.g., IT Risk, Operational Risk, Third-Party Risk, Compliance, Audit)
• Experience with Archer integrations, APIs, or data feeds
• Exposure to large-scale Archer or GRC platform implementations
• Experience working within Agile or structured SDLC environments

Relationships & Collaboration

• Reports to: Senior Manager Software Engineering IND
• Partners: Senior leaders and cross-functional teams.

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodation at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.