Job Description

Your Role

We are looking for an experienced MS Dynamics CRM / Dynamics 365 CE Functional Consultant – 4 Years to 12 Years to lead functional design and delivery of Microsoft Business Applications. You will work closely with business users, technical teams, and stakeholders to translate business requirements into scalable, user‑centric Dynamics 365 CE and Power Platform solutions.

Your Profile

• Lead requirements gathering workshops and business analysis sessions to understand customer needs, processes, and pain points.
• Translate business requirements into functional specifications, user stories, and solution designs for Dynamics 365 CE.
• Configure and customize Dynamics 365 CE modules including entities, forms, views, Business Process Flows, business rules, dashboards, and security roles.
• Work closely with technical teams to guide solution design, customization, integrations, and extensions.
• Support UAT planning and execution, test case preparation, defect triage, and user sign‑off.
• Design and validate solutions using Model‑Driven Apps, Power Platform capabilities, and standard Dynamics features.
• Ensure solutions align with best practices, governance, and platform standards.
• Provide production support, troubleshooting, and continuous improvement recommendations.
• Prepare functional documentation, training materials, and conduct end‑user training and knowledge‑transfer sessions.
• Collaborate with stakeholders across delivery, architecture, and leadership teams to ensure successful outcomes.

What You’ll Bring

• Strong functional experience with Microsoft Dynamics CRM / Dynamics 365 CE.
• Deep understanding of CRM business processes such as Sales, Customer Service, Case Management, and Customer Engagement.
• Experience in configuring entities, forms, views, BPFs, business rules, charts, dashboards, and security.
• Solid knowledge of Dataverse concepts, relationships, data modeling, and functional design patterns.
• Experience working with Power Platform (Model‑Driven Apps, Power Automate – functional usage).
• Strong exposure to Agile delivery models, Azure DevOps/Jira for backlog and sprint management.
• Ability to work effectively with cross‑functional and technical teams.
• Excellent communication, documentation, and stakeholder‑management skills.

Good To Have

• Exposure to Power Apps (Canvas Apps) and Power Automate from a functional perspective.
• Experience with integrations, data migration, or system interfaces.
• Domain experience in industries such as BFSI, Retail, Manufacturing, or Public Sector.
• Microsoft Certifications such as MB‑210, MB‑230, PL‑200, or PL‑400.

What You’ll Love About Working Here

You can shape your career with us. We offer multiple career paths and internal mobility opportunities within the Capgemini Group, along with personalized career guidance from our leaders.You will receive comprehensive wellness benefits including health checks, telemedicine, insurance with top‑ups, elder care, partner coverage, and flexible support for new parents.At Capgemini, you will work on large‑scale digital transformation programs, collaborating with industry leaders to deliver real business value using Microsoft technologies.

Capgemini is an AI‑powered global business and technology transformation partner, delivering tangible business value. With nearly 60 years of heritage and over 420,000 team members across more than 50 countries, we deliver end‑to‑end services through deep industry expertise and a strong partner ecosystem.
The Group reported 2024 global revenues of €22.1 billion

Make it real | www.capgemini.com