Job Description

Job Location 400 Horses - Polson, MT 59864 Position Type Full Time Education Level High School Salary Range $22.00 - $33.01 Hourly

Travel Percentage Up to 25% Job Shift Any

The S&K Gaming slot technicians inspect, maintain, and repair slot machines. The Slot Technician is responsible for assisting with all installations, testing, repair, and maintenance of gaming machines. Assists Floor Attendants who encounter complex problems and malfunctions while working on the floor. Identify and shut down and remove from service all machines that malfunction and cannot be quickly repaired or that need replacement parts not readily available. This position will adhere to all gaming rules and regulations.

DUTIES & RESPONSIBILITIES

• Responsible for maintenance, repairs, installs and general operation condition of machines, electronic boards, bill acceptors on the casino floor for both properties.

• Perform assigned casino department activities in accordance with the policies and procedures prescribed in the Minimum Internal Controls (MICS) and Tribal Internal Controls (TICS)

• Act as host and answer customer concerns questions and investigate and resolve customer complaints regarding machine issues.

• Troubleshoot machines and operating accounting system.

• Perform RAM clears and option slot machines.

• Install, remove, convert, and swap slot machines when needed.

• Interface with slot management and vendors to provide feedback regarding system issues and or variances.

• Utilizes time management, organization, recordkeeping methods to ensure in day-today operations.

• Maintains excellent working relationships with all Federal, State and Tribal Regulatory Commissions and other agencies as may be applicable to ensure the gaming operations follow regulations.

• Technicians are also responsible for periodic maintenance and service calls.

• During routine inspections, slot technicians will look for potential malfunctions, such as loose wires.

• Slot Technicians will also test equipment like buttons to ensure that they are working properly.

• Required to assist customers and casino personnel with slot machine issues, including answering technical questions and moving equipment around within the casino.

• Maintaining a log of repair work and noting problematic machines

• Knowledge of all slot and gaming equipment at all facilities

• Ability to check last games and last bills on server, different manufacturers of slot machines.

• In charge of casino paper inventory, order when needed. Includes tickets, all vault and cage forms, security forms involving casino.

• Kiosk maintenance and repair.

• Send equipment back for repairs, order new equipment when needed. Revised 03.25.2022 Updated 09/19/2023 Page 2 of 3

• Request vendors to come to the facility for preventive maintenance on machines.

• Ability to work effectively with casino staff.

• Maintain good working relations through all channels of supervisors and employees.

• Maintains an open line of communication by engaging in staff meetings.

• Keep open communication with all casino staff and vendors.

• Held accountable, to a very high degree, for the accuracy and thoroughness of departmental functions and efficiencies.

• Perform related additional duties and responsibilities as necessary or assigned.

Qualifications

EDUCATION and/or EXPERIENCE

• High School Diploma or equivalent required.

• Minimum one year experience as a Slot Technician is required.

• Must have a minimum of six (6) months of experience working on machines.

• Must be trained and able to use diagnostic tools and equipment.

• Understands basics of machine parts, harnessing, and cabinets of machines in use at the casino.