SRE Operating Model and Transformation

• Lead the design and execution of the SRE adoption approach across Global Banking, including the transition path from traditional L2 support to reliability engineering.
• Establish practical engagement patterns between SRE, application teams, and platform teams and help teams adopt a consistent way of working.

Reliability Measurement and Decisioning

• Drive adoption of Critical User Journeys, Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets for priority services, ensuring metrics reflect user experience and business outcomes
• Help teams implement error budget based decisioning that balances reliability, delivery velocity, and operational risk

Toil Reduction, Automation, and Engineering Excellence

• Identify operational toil and lead initiatives to eliminate it through automation, self-healing patterns, runbook automation, and operational tooling improvements
• Establish and implement a model to partner with engineering teams to build reliability into services through design improvements, improved instrumentation, and resilience patterns

Incident and Problem Management Excellence

• Improve production outcomes through strong incident response practices, including major incident triage support, root cause analysis, post incident reviews, and preventive engineering actions.
• Strengthen problem management with a focus on reducing repeat incidents, technical debt risk, and manual intervention.

Observability and Tooling Enablement

• Establish practical observability standards across logs, metrics, traces, dashboards, and alerting to reduce noise, improve signal quality, and shorten time to detect and restore service.
• Partner across platform, tooling, and service management teams to align SRE needs to enterprise tooling and processes
• Work with tools like Splunk, Dynatrace, OTEL and instrument end to end observability for services, ensuring teams are able to adopt and use the platforms

Stakeholder Management and Change Leadership

• Influence leaders across operations, engineering, and product to adopt SRE principles and measurable reliability goals
• Communicate clearly with senior stakeholders, including executive updates on progress, adoption, and outcomes

• ~10–15+ years inSRE, software engineering, or infrastructure engineering
• Significant experience in hands-on Site Reliability Engineering and implementing SRE practices across large scale, complex services in essential
• Demonstrated experience leading an SRE transformation in a corporate banking environment (or similarly regulated financial services enterprise).
• Proven ability to implement and scale SLO/SLI and error budget approaches, and to operationalize them across multiple teams and services.
• Strong engineering background with the ability to drive automation and reduce manual toil through code, tooling, and process redesign.
• Deep knowledge of incident response, problem management, root cause analysis, and operational resilience practices in mission critical environments.
• Strong stakeholder management skills, able to influence technology and business partners and communicate effectively at senior levels.

Key Competencies

• Transformation leadership in complex, matrixed environments
• Strong engineering judgment and pragmatic problem solving
• Ability to simplify, standardize, and scale operating practices
• Calm and effective leadership during production events
• Excellent written and verbal communication

Preferred Qualifications:

• Experience with high-availability banking platforms and 24x7 operational expectations.
• Familiarity with observability tools and building SRE communities of practice.

Why Join?

• Be a Pioneer: Lead the charge in transforming how reliability engineering is approached in the banking sector.
• Collaborative Environment: Work with a diverse team that values innovation, teamwork, and excellence.
• Professional Growth: Take on a pivotal role that will challenge and expand your skills in a dynamic and fast-paced industry.