Job responsibilities

• Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team
• Leads initiatives to improve the reliability and stability of your team’s applications and platforms using data-driven analytics to improve service levels
• Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers
• Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise
• Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses
• Documents and shares knowledge within your organization via internal forums and communities of practice
• Collaborates with Software Engineering, Product, and other stakeholder teams to drive issue resolution, operational stability, and performance improvements.
• Monitor production environments for anomalies, leveraging observability tools and dashboards to detect and address issues promptly.

Required qualifications, capabilities, and skills

• 6+ years of experience in technology support, production/application support, DevOps, or infrastructure management.
• Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform
• Fluency in at least one programming language such as (e.g., Python, Java Spring Boot, .Net, etc.)
• Experience supporting public/private cloud-based applications.
• Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
• Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)Strong collaboration skills and the ability to build effective relationships across teams.
• Ability to identify and solve problems related to complex data structures and algorithms
• Drive to self-educate and evaluate new technology
• Ability to teach new programming languages to team members
• Ability to expand and collaborate across different levels and stakeholder groups

• Familiarity with ITIL support methodologies and concepts.
• Solid understanding of networking concepts and troubleshooting.
• Familiarity with Infrastructure as Code (IaC) tools and major cloud platforms (AWS, Azure, or GCP).