Job Description

Lead Site Reliability Engineer

We’re looking for a top-notch, hands-on SRE to lead our small and talented infrastructure engineering team and help us elevate our game when it comes to designing, building and operating high-performance and highly-available systems.We’re backed by Insight Venture Partners and Iconiq Capital, we’re on a path to $1B in 2019, and we’ll get there - even more surely if you come help us.
Every engineer is responsible for the software they build, and SREs play a critical part in providing the tools, practices, and expertise to support them succeed.
Our production systems are hosted in AWS datacenters running a large Ruby on Rails web application and a handful of smaller services in Ruby, Node.js, and Java. We currently deploy 3-5 times a day. Our systems are stable and fire drills are rare. Technologies we’re currently using include:

• Amazon Web Services (EC2, ELB, S3, RDS, ElastiCache) and Ubuntu Linux

• Postgres, Redis, Memcached, ElasticSearch

• Chef, ServerSpec, Terraform, NewRelic, DataDog, Sumo Logic and Test Kitchen

In this mission-critical role, you would:

• Design, build, and maintain the core infrastructure of our product

• Actively manage the backlog for our infrastructure team and work closely with other SREs on the team to provide coaching and mentorship

• Help us increase developer productivity and get to true continuous delivery

• Develop operational and security standards and champion operational excellence and secure coding practices

• Partner with engineering teams closely to educate and consult

• Participate in solution design for new features, products, systems and tooling

• Debug complex problems across the whole stack

• Continually monitor application/system performance and costs, generate actionable insights and either implement or advocate for them

• Participate in on-call rotations, along with every member of the engineering team

• Ruthlessly eliminate repetitive manual tasks and recurring errors

• Ensure we are always employing best-of-breed tooling for all our infrastructure and automation needs

• Collaboratively plot course for the maturing and growth of our infrastructure

• Participate (and sometimes run point) in handling production incidents

• Work closely with engineering teams to conduct root cause analysis for production incidents, and evolve infrastructure and tooling.

This role might be that rare opportunity if you:

• Thrive in a highly collaborative, no red-tape, rapid-growth environment

• Love building tooling and infrastructure to help developers be more productive

• Love eliminating repetitive manual tasks through automation

• Have a healthy appreciation of what it means to work in production

• Have solid Unix command line and systems chops

• Have experience with substantial, distributed SaaS or eCommerce systems

• Can point to a solid track record of success leading small-to-medium infrastructure teams

• Have vision and well-informed opinions about how to build infrastructure for a high-growth, technology-driven company that’s headed towards the $1B mark