Job Description

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL Supply Chain is the world’s leading contract logistics provider that combines value-added and management services with fulfilment and distribution. At DHL Supply Chain we are committed to looking after tomorrow & today with our Environment, Social, and Governance (ESG) strategy.

So, what's it like to work for DHL Supply Chain? At DHL we’re proud of our international reach as it brings together people with a wide range of skills, experiences, cultures, and viewpoints. We see the diversity of our employees as a genuine strength and we’re proud of our supportive work environment where employees are given the tools and training, they need to learn, grow and succeed.

We are offering an exciting opportunity for the position of General Worker. In this position you will play a crucial role to support our vision of becoming a Great place to work for all.

Vacancy

Lead: Shift

Role Outline

Control and co-ordinate the timeouts and accurate movements within the DC. Effective daily running of the operation, manage resources and be able to make calculated decisions in times of crisis. Need to effectively manage Inbound, Outbound, Despatch, Inventory and Quality areas on shift. Management of KPI's set by the client need to be met and sufficient reporting to support and drive the operational needs. To plan, co-ordinate, manage and report upon the work activities of the team providing effective communication, leadership, motivation, training and development. To direct, co-ordinate and plan the operation through effective scheduling of employees, planning of all functions, manage and control of employees and supervisors.

To optimize all resources to ensure that the operation is managed effectively and that customer service standards are achieved and maintained. Ensure that all contractual KPI targets are achieved and maintained in accordance with the Service Level Agreement. To work in conjunction with the shift and Operations Managers to monitor, develop and allocate work to a group of subordinates in specific areas.

Key Responsibilities

• Drive and develop team culture
• Delivery of Key Performance Indicators
• Compliance with statutory and Company Policies and Procedures
• HR Issues - Managing Industrial Relations
• Implementation and support approaches to prepare and support individuals, teams, and leaders in making organizational changes that drives the business forward
• Quality Control
• Budget Management
• Compliance to Standard Operating Procedures
• Team Building and Morale Management
• Delivery of safe, secure, clean and fair work environment fro Team Members
• Translate, analyze and deliver customer needs through effective operations
• Effective Leadership and Management of the operational and administrative teams
• Maintain appropriate information / reporting systems to monitor the depot performance on an ongoing basis

"Delivery of key financial performance measures

• Managing Operations within the budget as set by the Client"
• Manage Human Resource through management team, ensure appropriate levels of Human resources to meet business needs, performance issues, training and development, employee productivity and recruitment and retention of staff.

Compliance with statutory and company policies and procedures

• Through Management team ensure compliance with statutory and company policies on :
• Health and Safety
• Employment Equity
• Labour relations
• Legislative
• Environmental issues
• Including regular monitoring to ensure these areas are maintained at a high level of compliance."
• Ensure daily or weekly workload planning and volume forecasting routines are accomplished
• Maintained stock control procedures and continuously review to enable the daily reconciliation of theoretical and physical stock
• Maintain appropriate information / reporting systems to monitor site performance on an ongoing basis

PDHL Core Competencies & Skills.

• Maintains effective relationships with customers
• Develops / Delivers high quality / innovative products, services or solutions
• Focuses on customer needs and gains their commitment
• Gains management / colleague support to meet customer needs
• Ensures strategies / plans are aligned and reflect others views
• Develops strategies / plans aligned to broader organizational strategy
• Communicates strategy
• Establishes clear, challenging and achievable objectives
• Aligns resources and the organization within own area of responsibility to achieve objectives
• Regularly reviews and communicates progress against objectives and adjusts as needed
• Champions continuous improvement and innovation
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others
• Provides candid / regular feedback
• Supports the development of others
• Inspires others to develop themselves
• Conveys a clear sense of personal goals and values
• Actively seeks feedback to improve performance
• Develops new skills and modifies behaviours based on feedback
• Takes personal responsibility for career and development

Skills/Experience

• Computer literacy
• Communication skills
• Ability to work within a rapidly changing environment
• Deadline driven
• Good written and communication skills
• 4- 5 years Logistics / Warehousing experience
• Enforcement of Health & Safety procedures and identify hazards
• Achieve work targets and is willing to take on additional roles / responsibilities
• Ability to work under pressure

Qualifications

• Matric
• Tertiary qualification in Logistics, Supply Chain Management, Warehousing and / or Business Management
• 3 years practical management experience

Languages

English - verbal and written.