About This Role
Spare parts availability is the backbone of operational continuity for customers running critical power conversion equipment — converters, transformers, and rotating machines — across the globe. As a Lead Services Specialist in Parts Services, you sit at the center of that commitment. You will own the commercial and fulfillment lifecycle for spare parts, from the moment a customer inquiry arrives to the point their order is delivered and invoiced. You'll be the single point of contact customers rely on, while coordinating internally across engineering, supply chain, warehouse, and logistics to make it happen accurately and on time.
This role is based at GE Vernova's Power Conversion & Storage facility in Chennai and offers direct visibility into a global customer base.
What You'll Do
Serve as the primary point of contact for customers throughout the full inquiry-to-order (ITO) cycle — managing communications, tracking order status, and keeping customers informed at every stage.
Prepare and submit accurate commercial offers using globally standardized quoting tools, ensuring alignment with GE Vernova's terms and conditions.
Analyze technical customer inquiries and translate them into actionable part configurations using engineering drawings, GE Vernova spares databases, vendor catalogs, and other available resources.
Collaborate with Parts Engineering, Supply Chain, Warehouse, and Logistics teams to resolve customer needs and meet on-time delivery (OTD) targets.
Manage customer invoices and support cash collection processes with accuracy and diligence.
Lead small continuous improvement projects within the team, conduct systematic reviews, and guide colleagues on process adherence and best practices.
Apply a Lean mindset to daily operations — contributing to team targets related to data quality, process adherence, and delivery outcomes, and supporting colleagues to reduce backlogs.
Who You Are
You are a detail-oriented commercial specialist who thrives at the intersection of technical understanding and customer service. You take ownership of outcomes, communicate proactively with customers, and bring clarity to complex fulfillment challenges. You're comfortable working within structured processes while also identifying opportunities to improve them.
Qualifications
Required
Bachelor's degree in Engineering (Electrical, Mechanical, or related discipline) or equivalent technical qualification
Relevant experience in spare parts management, commercial operations, or technical sales support within an industrial, power, or energy equipment environment
Working knowledge of power conversion equipment — such as converters, transformers, or rotating machines — or a demonstrated ability to develop that knowledge quickly
Experience preparing commercial proposals or quotations using structured quoting tools and processes
Strong proficiency in English, both written and verbal, for customer-facing and cross-functional communication
Proficiency with enterprise resource planning (ERP) systems (such as SAP) and order management workflows
Preferred
Prior experience in a parts services, after-market, or field services support role within the Power Conversion, Energy, or Industrial sectors
Familiarity with vendor management processes, including part obsolescence identification and replacement sourcing
Experience working in a Lean or continuous improvement environment
Demonstrated ability to train, guide, or mentor team members on processes or new ways of working
Why GE Vernova
GE Vernova employees rise to the challenge of building a world that works. You will join a global team where your technical contributions directly support customers in some of the world's most demanding industries. We offer competitive benefits designed to support your wellbeing and reward strong performance. We invest in continued on-the-job learning and development to help you grow throughout your career — wherever it takes you next.
Relocation Assistance Provided: Yes
GE Vernova is a purpose-built energy technology company on a mission to electrify to thrive and decarbonize the world.
It is made up of three businesses -- Power, Wind, and Electrification -- with focus on accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life.
The world needs more energy, smarter energy. With energy demand expected to grow by more than 50% in the next 20 years, we are continuously innovating to meet the moment…like we have for the past 130 years. The Energy of Change and relentless optimism are what drive us – it’s about never giving up and seeing what’s possible so that we deliver the energy technologies the world needs right now and for generations to come.
GE Vernova’s attitude and edge is embedded in its name. We retain our treasured legacy, “GE,” as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver.
Together, we have the energy to change the world.
