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We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available - please contact us for more details!
Are you ready to take on a role that combines technicalexpertise, innovation, and customer focus?
The role of LeadService DesignEngineeris broad and multidisciplined, and spans the entire lifecycle of the installed base, from development to decommission.
We drive the service and technical roadmap into Elekta’s radiotherapy solutions, ensuring customer satisfaction and device availability increases through improvements toinstallability, upgradability, serviceability, and supportability.
As a LeadService DesignEngineer, you will work with world-leading radiotherapy technology in a clinical environment, making this a challenging and fulfilling role. With a strong focus on customer service,usersafetyand system uptime, you will play a crucial role in ensuring the availability of Elekta’s products andmaintainingcustomer satisfaction.
This role requiresdomestic and international travel to customer sites to perform pilotinstallations/upgrades, clinically representative validation testing as well as performing corrective maintenance to return our customers linear accelerators to clinical use.
Whatyou’lldo at Elekta
Your role will include butisnot limited to:
Service Design
Initiating andparticipatingin Service Design Continuous Improvement activities, innovation projects and workshops, including improved fault-finding workflows, predictive and proactive maintenance schedules, and influence the service and technical product roadmap.
Consulted on the definition of Service User Needs, and their decomposition into System Requirements and validation tests
Creation of technical procedures and service workflows for user manuals
Supporting supply chain colleagues to ensure that 3rd party service agreement Service Level Agreements reflect and meet the requirements for Elekta’s service solution.
Contributing to Failure Reporting and Corrective Action Systems (FRACAS), and Corrective and Preventative Actions (CAPA) actions relating to field incidents/problems.
Domain Systems Engineering
Decomposition of service System Requirement Specification into Sub-System Requirements Specification
Collaborate with Domain Systems Engineering to influence the architecture for the system/sub-system.
Drive service roadmap, user needs, system, sub-systemand module requirements within the domains.
Review and evaluate subsystems and modules, balancing quality with life cycle cost (includinginstallability, upgradability, serviceability, and supportability).
Promote technologies, methodologies and tools which support the service and technical roadmap.
Identifyand drive implement of improvements that enhance the customer’s satisfaction with Elekta.
Supporting FMEAs.
Definition of upgrade paths
Verification
Back up the Senior Service Design Engineer by carrying out the verification responsibilities for assigned projects whenrequired
Validation & Release
Support responsibilities of the service lead for assigned projects whenrequired
Incident Management
Responsible for the investigation and resolution of complex technical product issues escalated from the global Field Service community to the Incident Management team, remotely and on-site.
Be available for domestic and international travel and flexible scheduling to resolve product issues at customer sites at short notice.
Consult on problems within the Problem Management team.
Support field safety investigations by providing incident information and product knowledge.
Identifyroot causes of incidents and problems, and collaborate with cross functional teams to drive resolution, and enhance product reliability and customer satisfaction.
What You'll Bring:
To be able to travel internationally at short notice.
English language – education taught in English or having passed a Secure English Language Test (SELT) to at least level B1 (CEFR) or similar recognised test.
Excellent interpersonal and verbal communication skills, concise and coherent written work.
Must be self‑motivated, able to work as part of a team or manage own workload, with flexibility whereappropriate
Ability tooperateat multiple levels of an organisation and in an international/multi‑cultural environment.
Ability to work with customers face‑to‑face and remotely, in high pressure situations.
What you bring
Minimum HNC or equivalent in a related engineering or other similar scientific discipline.
Minimum 5 years’ experience installing, servicing,testingor supporting Linear Accelerators or relevant role experience.
Completion of all relevant Elekta technical training courses.
To be able to fault find and repair at board level & below.
Awareness of the Elekta product portfolio with experience in one or more products. Basic clinical workflow awareness.
Understanding of industry standards such as ITIL, Agile,SAFe, project management, ISO standards, etc.
Competent with tools such as but not limited to: JIRA,Polarion, Enovia, and Salesforce.
Competent with relevant IT technology including Windows OS and Microsoft Office applications.
Whatyou’llget:
In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless ofwhere in the world, to have access to the best cancer care. In addition to this, Elekta offers a range of benefits.
Work Pattern (youare required towork from the Crawley HQ 4 days a week with1 dayWFH)
Up to 25 paid vacationdays(plus bank holidays)
Holiday Purchase Scheme
Private Medical Insurance
Attractive Employer Pension Contribution Package
Cycle to work scheme
Life Assurance
Onsite subsidized restaurant, offering budget-friendly dining
Love electric (Electric vehicle salary sacrifice scheme)
Hiring process
We are looking forward to hearing from you! Apply bysubmittingyour application and résumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.
Your Elekta contact
For questions, please contact theTalent AcquisitionPartnerresponsible, jessica.banfield@elekta.com We do not accept applications through e-mail.
We are an equal opportunity employer
We are an equal opportunity employer. We evaluate qualified applicants without regard toage,race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.
Each year, millions of people hear the words no one wants to hear: "You have cancer." And behind each diagnosis lies a unique story, a family that deserves hope, a future that's worth fighting for. We know that no two treatment journeys are the same and delivering care is far from simple. It's complex, urgent, and deeply human. That’s why we don’t back down from challenges—we rise to them. From the smallest tumor change to the toughest clinical decisions, we see every obstacle as an opportunity to progress. That is what drives us. The people undergoing treatment. The clinicians providing the care. We are united in purpose. Together, we can create a world where every patient has access to the highest standard of care. This is our commitment because for everyone, it's personal. We are leading the innovation in personalized radiation therapy solutions. We are Elekta.
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