Job Description

The Grove at Trelago is looking for a lead server to help our culinary team shine. The ideal candidate will help motivate our staff to provide excellent customer service in a rewarding environment, while ensuring efficient restaurant operation.

SHIFT: 11am-7pm, weekends and holidays included

Essential Duties and Responsibilities

• Excellent communication skills.
• Good interpersonal skills and abilities.
• Become the liaison between the kitchen and the front of the house.
• Assist with recruiting/hiring, training and development programs for all staff.
• Monitor employee dress code.
• Perform Dining Room opening and closing duties, and ensure all servers are trained to perform.
• Attend management and staff meetings.
• Interact with Residents by answering questions, solving problems, overseeing services, taking reservations and introducing him or herself to prospective Residents on tours.
• Undertake special projects as requested.
• Respond efficiently and accurately to Resident complaints.
• Organize and supervise Front of the House team member shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
• Other tasks Culinary Director or Executive Director may need.

Skills

• Proven work experience as a lead server or similar role in high volume atmosphere for a minimum of 2 years.
• Proven customer service training experience.

Experience:

• Management: 1 year (Required)
• Restaurant or Hospitality industry: 2 years (Preferred)

HB531 | Florida Agency for Health Care Administration