AN ICON EVOLVED
Honoring a celebrated legacy while shaping a bold new global chapter. In every location, Delano nurtures a refined spirit of community, welcoming the world’s most curious, creative and well-traveled.
Under the guidance of the Restaurant Manager, the Lead Server is responsible for supervising the front-of-house service team, ensuring the delivery of exceptional guest service and smooth daily operations within the restaurant. The Head Server leads by example, maintains brand standards, and fosters a positive team environment focused on hospitality excellence. This role also collaborates closely with other departments to ensure seamless guest experiences and operational efficiency.
YOUR KEY RESPONSIBILITIES:
• Lead and manage the front -of-house service team to deliver exceptional guest service and ensure smooth daily restaurant operations.
• Maintain the highest standards of hospitality and ensure consistency with brand and restaurant service standards.
• Oversee scheduling, training, and performance management of servers to develop a skilled and motivated team.
• Collaborate closely with kitchen and management teams to coordinate service flow and resolve any guest issues promptly and effectively.
• Monitor guest feedback related to dining service and implement strategies for continuous improvement.
• Support revenue management initiatives by maximizing table turnover and upselling menu and beverage items.
• Ensure full compliance with health, safety, and restaurant policies and procedures.
• Foster team engagement and growth through ongoing training, coaching, and mentorship.
• Mentor and guide staff in teamwork, professionalism, and delivering consistent quality service.
• Ensure all daily reports, service logs, and documentation are accurately completed.
• Perform any other reasonable duties assigned by the Restaurant Manager to support operational excellence.
• Any other reasonable duties as assigned by the supervisor or manager.
• We recognize we are in the hospitality industry and that may require us to provide lateral service.
• We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
SPECIFIC JOB KNOWLEDGE & SKILLS:
• High school diploma or equivalent required; Bachelor’s degree preferred.
• Minimum 5 years of leadership experience in an upscale or luxury restaurant, hotel, or lifestyle brand.
• Strong knowledge of front -of-house operations including guest service protocols, table management, and high-profile guest relations.
• Proficient in restaurant POS systems and reservation management software.
• Excellent verbal and written communication skills in English, with the ability to effectively interact with guests and team members.
Ability to stand or walk for a minimum eight -hour shift in a fast-paced environment.
• Highly observant, able to multitask, and respond quickly to dynamic situations while maintaining composure under pressure.
• Physically able to twist, reach, bend, climb stairs, and carry or push objects weighing 20 lbs or more consistently.
• Working knowledge of federal, state, and local laws related to employment, occupational safety, wage and hour regulations, and labor relations.
• Strong organizational skills, attention to detail, and ability to enforce health and safety standards.
• Demonstrated ability to coach, mentor, and develop a team in a collaborative and positive work environment.
• Additional language ability preferred.
• All team membersmust maintain a neat, clean and well-groomed appearance. Specificdepartment uniform guidelines and/or required articles of clothing will be explained to youby your supervisor
All your information will be kept confidential according to EEO guidelines.
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
