Job Description

This position protects company assets and the welfare of guests and employees of Harrah’s Resort. Assists the supervisor in their duties as assigned, in a Dual Rate capacity.

• Responsible for the safety and well being of guests and fellow employees.
• Investigates various incidents that concern the welfare of the hotel/casino.
• Complies with Everyone Greets Everyone “EGE” and Family-Style Service standards.
• Reviews and approves all documents as needed.
• Assist the Shift Supervisor in the supervision and direction of public safety officers in performing their duties and procedures of the company.
• Assist the supervisor in preparation of schedules and daily paperwork.
• Develops a strong working relationship with the Sheriff and Fire Departments.
• Provide supervision and leadership in the supervisor absence.
• Performs all duties of a security officer when necessary.
• Conduct good public relations with all guests and company employees.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Identifies training requirements and evaluates existing programs in order to develop or modify programs to ensure that department non-exempt employees receive adequate training to uniformly and consistently comply with all systems, policies, and procedures.
• Conducts training for new hire security officers and on-going training for security officers.
• Develops curriculum, schedules employees, and conducts on-going training to ensure effective coordination and facilitation of all training sessions.
• Develops, maintains, and updates training manuals, department manuals (including security P&P’s), Emergency Action Plan, and training standards.
• Ensures staff has knowledge of safety and emergency procedures.
• Facilitates Buzz Session and make assignments at the beginning of shift.
• Makes the appropriate notifications to the required person (i.e., Security Manager or Director), Department (i.e., HR) or entity (i.e., Tribal Gaming).
• Other assigned duties as required.

• Must possess skills in investigation, as well as knowledge of gaming regulations and company internal controls.
• Previous Security experience is preferred.
• Excellent written and oral communication skills are required.
• Must have excellent supervisory and interpersonal skills.
• Must possess excellent customer and employee relations skills.
• Must be able to obtain Alcohol Awareness, First Aid and CPR certifications.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Must have valid California Driver’s License with no DUI’s or Suspensions within the last three years.

ADDITIONAL REQUIREMENTS

• Must be able to work and stand inside and outside, sometimes in heat in excess of 115 degrees or cold as low as 10 degrees.
• Must be able to physically restrain adults more than 200 pounds.
• Must be able to respond calmly in crisis and stressful situations.
• Must be able to work independently.
• Must be able to stoop, bend, jump, twist, crouch, grip, and carry heavy loads and maneuver quickly on level surfaces, as well as up and down stairs.
• Must be able to lift and carry up to 60 pounds.
• Must be able to push or pull up to 150 pounds.
• Must be able to make rational decisions when handling guest and employee issues.
• Must be able to see and remember the specific details of incidents and persons.
• Must be able to give court testimony when necessary and write detailed reports.
• Responds to visual and aural cues.
• Must be able to read, write, speak, and understand English.
• Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights, and dust.

Pay: $24.50 an hour