Job Description

Lead Officer

General Security Duties

• Perform the duties of a Security Officer in accordance with post orders, company policies, and client requirements.
• Serve as a visible leader in the galleries, setting professional standards and providing guidance to officers on duty.
• Patrol assigned areas on foot or by vehicle, checking for unsafe conditions, hazards, unlocked doors, security violations, and unauthorized persons.
• Protect evidence or the scene of an incident, set up barriers or signage, and provide direction or information as needed.
• Observe and report suspicious activity or incidents to client representatives, management, or public safety authorities.
• Ensure all property removal is conducted within policy and according to client standards.
• Maintain accurate and detailed logs or reports of daily activities and incidents.
• Provide courteous and professional service to all visitors and staff, representing both Securitas and The Clark Art Institute with integrity.

Access Control and Site Security

• Control access to the facility through the admittance process, verifying and assisting visitors with legitimate business needs.
• Monitor entrances and exits to prevent unauthorized access or unlawful activity.
• Manage movement of people and vehicles, including gate operations, vehicle inspections, and parking control.
• Operate remote access devices and monitor entrances using CCTV.
• Address disturbances calmly and professionally, directing individuals to leave the property when necessary.

Control Room Operations

• Learn and proficiently perform all duties of the Control Room Officer.
• Maintain control room workstations and ensure all equipment is properly operational.
• Monitor and manage access control, CCTV systems, and alarm systems; ensure accurate responses, thorough investigations, and documentation of events.
• Safeguard the integrity, accuracy, and confidentiality of all information in accordance with company and client policies.
• Maintain detailed logs of monitored activities and assist management with processing digital viewing requests for evidential or investigative purposes.

Emergency Response

• Respond promptly and appropriately to incidents including fire, medical emergencies, bomb threats, flooding, hazardous materials, elevator emergencies, and severe weather.
• Follow all established site, company, and training procedures for emergency situations.

Leadership, Administrative, and Supervisory Responsibilities (Approximately 25% of Time)

Reporting & Investigations

• Prepare, revise, and submit reports and presentations on investigations, incidents, losses, or policy violations.
• Track and report on Key Performance Indicators (KPIs) and training requirements.

Team Coaching & Development

• Coach and mentor security personnel; meet regularly with officers and document performance.
• Assess officer skills and performance; prepare written evaluations and recommend improvements.
• Inspect posts as scheduled, outlining expectations and responsibilities for subordinates.
• Communicate effectively with team members, management, and the client to ensure operational needs are met.

Training & Onboarding

• Implement and facilitate training in key areas of security operations, including post assignments and event coverage.
• Identify training needs and collaborate with management to develop relevant programs.
• Assist with onboarding new hires, assigning and tracking required training.

Qualifications and Requirements

• Professional appearance and demeanor at all times.
• Confidence in enforcing policies and procedures.
• Mature, responsible, and composed personality.
• Ability to walk, sit, and stand for extended periods.
• Understanding of Securitas policies and procedures at The Clark Art Institute.
• Valid Driver’s Certification.
• Strong customer service and communication skills.
• Proficiency with computers, CCTV systems, and other security technologies.
• Ability to multitask and manage multiple priorities effectively.
• Flexibility to work second and third shifts as needed.

Minimum Hiring Standards

• Must be at least 18 years of age.
• Must have a reliable means of communication (phone or pager).
• Must have a reliable means of transportation.
• Must have the legal right to work in the United States.
• Must be able to speak, read, and write English.
• High School Diploma or GED required.
• Prior security, law enforcement, or supervisory experience preferred.
• Must successfully complete pre-employment screening, including background investigation and drug screening.

Competencies

• Ability to meet and maintain all applicable state, county, and municipal licensing requirements.
• Knowledge of or ability to learn security operations and procedures.
• Strong problem-solving and decision-making abilities.
• Ability to maintain composure under pressure and handle difficult situations effectively.
• Excellent written and verbal communication skills.
• Courteous and professional demeanor with strong interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work independently and as part of a team.

Working Conditions (Physical/Mental Demands)

• Must have the physical and mental capacity to perform all essential job functions.
• Ability to maintain composure when dealing with the public, clients, and emergencies.
• May be exposed to stressful situations and inclement weather.
• Frequent sitting, standing, and walking, including climbing stairs and walking on uneven terrain.
• Occasional reaching, stooping, kneeling, or lifting up to 25 lbs.
• Regular use of computers, communication devices, and security equipment.
• May be required to operate a vehicle in performance of duties.
• May handle confidential or sensitive information.
• Required to adhere to all company safety policies and immediately report unsafe conditions.

Additional Expectations

• Demonstrate flexibility and willingness to assist across shifts as needed.
• Lead by example, maintaining professionalism, integrity, and commitment to client service.
• Carry out all duties in a safe, ethical, and professional manner in accordance with company and client policies.

#CTWMA

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits include:

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.