Job Description

Requirements

Required – Technical Skills

• 5+ years of experience in Business Analysis.
• Minimum 2 years of experience in a leadership or people management role.
• Strong expertise in Salesforce business process design and optimization.
• Experience with Salesforce configuration tools:
• Salesforce Flows
• Process Builder
• Validation Rules
• Lightning App Builder
• Experience gathering, documenting, and validating business requirements.
• Experience creating user stories, process maps, and functional documentation.
• Knowledge of Salesforce Knowledge and Experience Cloud.
• Understanding of security configurations and access management within Salesforce.
• Experience supporting KPI reporting and performance tracking initiatives.

Required – Soft Skills

• Strong leadership and people management skills.
• Excellent communication and stakeholder management abilities.
• Strategic thinking and decision-making capabilities.
• Problem-solving and analytical mindset.
• Ability to work effectively with cross-functional teams.
• Strong organizational and prioritization skills.
• Ability to manage multiple projects and competing priorities.
• Results-oriented with a focus on business value and ROI.

Nice to Have (Technical Skills)

• Master's degree in Business Administration, Information Technology, Computer Science, or a related field.
• Experience with DocuSign.
• Experience with ZoomInfo.
• Experience with Salesloft.
• Salesforce certifications are highly preferred.
• Experience in business process automation and digital transformation initiatives.
• Knowledge of Agile methodologies (Scrum, Kanban).

Core Responsibilities

• Act as the subject matter expert for Salesforce process redesign and optimization.
• Lead the design and documentation of business processes and system workflows.
• Collaborate with technical teams to configure Salesforce solutions.
• Develop, review, and validate business requirements and user stories.
• Support KPI reporting and project performance tracking.
• Drive adoption and best practices for Salesforce Knowledge and Experience Cloud.
• Ensure proper security and access configurations for internal and external users.
• Partner with teams across GTM, Customer Care, IT, Finance, and other departments.
• Deliver innovative solutions and proof-of-concepts that support business transformation and automation initiatives.
• Identify opportunities to improve process efficiency, scalability, and business performance.

Required Language

• English: Advanced (B2+ / C1)

Location

• Colombia or India

Work Model

• Hybrid or Remote (based on business requirements).