Job Description

We are looking for someone with a deep understanding of the Salesforce platform who can understand both our current setup and our business objectives in order to quickly identify areas of improvement. The Lead Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms and clearly explain design options and their potential impact.
This role is responsible for ensuring smooth, compliant and efficient release management across multiple clouds, including Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud and Salesforce CPQ/CLM.
Enter any information about additional management responsibilities, such as team management or the reporting hierarchy.

This position will work remote from home office located in India. Hours will be 3.00 pm – 12.00 pm IST Essential Duties.

Responsibilities

This is a varied, business-facing role with the following responsibilities:

• All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Salesforce configuration changes, including (but not limited to) Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
• Understanding of basic triggers/Apex code knowledge
• Sandbox environment management
• DevOps/release management experience
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Identify unused or underutilized platform features
• Create a platform roadmap and define priorities, liaising with stakeholders
• Own the communication of any platform changes to end users and stakeholders
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Proactive system maintenance, including security reviews, release updates, health check, and Optimizer
• User support tickets
• Monitor and improve user adoption
• New user and ongoing user training
• Technical documentation
• Management of integrated applications and third-party suppliers including

Qualification

• Education Bachelor’s degree in IT or Computer Science is preferred
• Experience 10 to 11 years of hands-on Salesforce administration and deployment experience across Sales Cloud, Service Cloud, Experience Cloud, Apttus CPQ/CLM.
• Technical Expertise Strong experience supporting release processes in a multi-org or multi-cloud Salesforce environment and Proven experience with Apttus CPQ/CLM configurations and troubleshooting.
• Certifications Salesforce Administrator, Platform App Builder and Platform Developer I (preferred)
• Development & Troubleshooting Proficiency in Apex, LWC, Flow, SOQL, triggers and Salesforce design patterns & testing frameworks, with strong problem-solving and debugging skills.
• Agile & Collaboration Experience in Agile environments with excellent communication, teamwork and business acumen to develop effective solutions.

Required:

• A proactive attitude to platform enhancements
• Designing scalable, best-practice solutions
• Excellent relationship-building skills
• Ability to liaise with stakeholders at all levels
• Translating requirements into technical solutions
• Experience in change management and governance
• Training end users and key stakeholders
• Technical documentation
• Available and responsive to questions
• Experience implementing Salesforce configuration changes
• DevOps/release management experience

Desirable:

• Understands basic triggers/Apex code knowledge
• Demonstrates continued personal/professional development
• Is active in the Salesforce community

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.