Job Description

Job Title: Reservations Lead Sales Agent
Job Pay Range: $21.00/ hr.

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.

Do you enjoy being the first point of communication for our potential guests? If so, this is a wonderful place to gain knowledge and steps towards growth within the Broadmoor company. As a member of the Reservation team, you will work to maximize the occupancy of the hotel by using specific selling strategies to convert incoming calls into bookings. You get to help guide our future guests with finding the best accommodations for them and their stay with us. From rooms and suites to cottages and wilderness properties, we assist in painting the picture for the guests on the phones.

Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.
What you will be doing:
This role will be responsible for assisting our guests in booking their stays and creating memories for them. You will be able to set and meet sales goals and learn about Navis and how we collect data to continue to generate new business. We send emails to guests providing information on the resort and assist with any future guests’ requests on rooms, dining, spa, and golf. In Room Reservations we book packages for our guests and rooms of our group travelers
• Inputs detailed computer data
• Proofreads outgoing confirmations
• Answers telephones, closes the sale on new reservations, makes changes to existing reservations, and deals with a multitude of customer questions
• Sells hotel gift certificates
• Sells transportation reservations
• Sells dining, golf, and spa reservations
• Meets sales goals
• Faxes and e-mails guests
• Fulfills brochure requests
• Mails out (and stuffs) confirmations
• Advanced knowledge of hotel offerings to meet and exceed goals
• Adheres to all Forbes Five Star, AAA Five Diamond, and Preferred Hotel standards
• Effectively uses website to maximize sales
• Willingness to work in a fast-paced, team-oriented environment
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What we are looking for:
If you are a positive person who likes to assist people with a smile you might be the perfect fit. We take pride in providing a 5-star level of service to each guest on the phone and stive to make their reservations process stress free. We work as a team to learn a vast knowledge on the resort, sales skills and completing daily tasks.
• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
• Previous experience working in luxury resort reservations department preferred
• Experience with Microsoft Office suite (Word, Excel, Outlook).
• Occasional heavy lifting (up to 50 lbs) with a work environment that may be indoors and outdoors at times
• Ability to uphold and abide by all Broadmoor policies, procedures, and safety guidelines
• Enthusiastic, friendly, and energetic team member who works well with others
• Strong interpersonal communication skills
*Reasonable accommodations will be made for individuals with disabilities*
Don’t meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At The Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.
Why Choose The Broadmoor (Benefits)
Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.
• Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
• Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.
This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration.
Your application will not be penalized for redacting or removing any age-identifying information such as your age, date of birth, or dates of school attendance or graduation.