Job Description

Lead Sales Aesthetician

Benefit Boutique – 1831 Fourth St, Berkeley, CA 94710

We’re Benefit Cosmetics, the indie beauty brand-turned-prestige powerhouse under the leading luxury products group Louis Vuitton Moet Hennessy. Founded in 1976 by twins Jean & Jane Ford in San Francisco, today we’re in 59 countries with more than 3,000 BrowBars & 6,000 trained service experts worldwide. At Benefit, we believe laughter is the best cosmetic because when we’re laughing & having fun, that’s when we’re our most beautiful. We're known to work smart & laugh hard. Sound like you? You’ve come to the right place!

Essential Duties and Responsibilities

-Customer Service-

• The customer is the number one focus, and all employee actions are to reflect this priority.
• Greet customers within 30 seconds or less.
• Traffic Stop customers when not with an existing customer.
• Follow the selling formula, including all processes trained in the Global Service Handbook.
• Demonstrate and sell Benefit products.
• Maintain a high energy level on the floor at all times.
• Build and maintain good customer relationships.
• Keep accurate and complete records in the Retail/POS system.
• Safeguard and keep all customer information confidential; all customer information is the property of the Company and Retailer.
• Effectively communicate with customers, co-workers, all Benefit related personnel and appropriate Retail partners.
• Ensure all clients read and sign the service E-waiver form (customer protection, service release form).
• Perform only Benefit approved and trained services offered on service menu to Benefit quality standards to ensure customer satisfaction.
• Recommend additional services to determine and meet customer needs.
• Use the appointment book procedure correctly to service the maximum number of customers at any given time.
• Coach and lead by example to ensure Aesthetician team is compliant with above mentioned and all other customer service responsibilities.

-Results-

• Achieve daily/ weekly/ monthly individual service and product goals.
• Maintain target service and product sales per hour.
• Sell and recommend products with each and every service, and hand over customers to Beauty Artists at the close of each service to maximize each sales opportunity.
• Coach and lead by example to ensure Aesthetician team achieves above mentioned goals and other goals as assigned.
• Audit State Board standards and complete monthly service audits within Boutique on a monthly basis.

-Teamwork-

• Promote a professional, respectful, fun and gossip free environment for customers and employees.
• Work closely with other Beauty Artists and Aestheticians to ensure excellent customer service and goal achievement.
• Be on time and ready to work all shifts.
• Act professionally, ethically and with integrity, using good judgment at all times. Help maintain clean and safe sales and stock areas, communicate maintenance issues to Boutique Proprietor.
• Communicate inventory needs and concerns Boutique Proprietor.
• Properly and accurately register all sales using the Service Receipt and all sales reporting forms.
• Communicate training needs that will result in raised sales to Boutique Proprietor
• Ensure compliance with all Company and Retailer policies and procedures.
• Coach and lead Aesthetician team in the above-mentioned areas and all other team expectations and responsibilities.
• Assist supervisor in the completion of all supply, payroll, scheduling, new Aesthetician onboarding process and other operational duties as assigned.

All other duties as assigned

Requirements

• Able to perform the following physical duties including, but not limited to
• Must be comfortable selling makeup & upselling services and comfortable coaching to these.
• Must be comfortable traffic stopping outside of the Boutique and comfortable coaching to these.
• Stock and fill shelves, drawers, and stations.
• Clean all Service Station, service rooms, and elements.
• Maintain compliance with State Board of Barbering and Cosmetology and State Board of Health rules and regulations.
• Consistent and reliable attendance.
• Operate POS system, E-waiver iPad, Boutique cell phone, laptop (used for on-line scheduling).
• Attend meetings and/or conference calls when necessary.
• Continuous standing/ walking for a minimum of 8 hours.
• Unpack and lift boxes up to 40 lbs.
• Continuous bending of neck, arms, torso, and legs for a minimum of 8 hours.
• Work in a fragrance filled environment.
• Physical contact with clients/ customers.

Qualifications

• Maintain and display a valid state issued aesthetician, cosmetologist, or waxing license. The employee is responsible for any fees, additional training and/or renewals needed as a requirement.
• Proven strong retail sales and/or service history.
• Flexibility regarding work hours; ability to work nights, weekends, and some holidays.
• Flexibility regarding work location; ability to work in other Boutiques if required.
• Initiate and manage change in a positive manner.
• Comfortable and competent at services and make-up application.
• Strong communication skills.
• Adept at problem solving.
• Flexible and adaptable to customer needs.
• This position requires the final candidate to successfully pass an E-Verify check.

The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.

The target salary range for this position is $22.00/hr - $26.50/hr. The actual salary offered will depend on a variety of factors, which may include, as applicable, years of relevant experience; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.This position is eligible to earn a sales incentive bonus and/or commission. This position is also eligible for the following benefits, including but not limited to comprehensive health, dental, and vision plans; a 401(k) plan with employer matching; various paid time off programs; employee discounts/perks; life insurance; disability insurance; flexible spending accounts.