Job Description

Benefit Brow Bar at Macy’s Oakridge - 5411 Thornwood Dr, San Jose, CA 95123

We’re Benefit Cosmetics, the indie beauty brand-turned-prestige powerhouse under the leading luxury products group Louis Vuitton Moet Hennessy. Founded in 1976 by twins Jean & Jane Ford in San Francisco, today we’re in 59 countries with more than 3,000 BrowBars & 6,000 trained service experts worldwide. At Benefit, we believe laughter is the best cosmetic because when we’re laughing & having fun, that’s when we’re our most beautiful. We're known to work smart & laugh hard. Sound like you? You’ve come to the right place!

Essential Duties and Responsibilities

-Customer Service-

• Coach and lead the team in all below aspects of Customer Service, Results, and Teamwork.
• The customer is the Company’s number one focus, and all employee actions are to reflect this priority.
• Greet customers within 10 seconds or less, always maintaining high energy on the floor.
• Demonstrate and sell Benefit products.
• Build and maintain great customer relationships and actively recruit new clients.
• Safeguard and keep all customer information confidential; all customer information is the property of the Company and Retailer.
• Effectively communicate with customers, co-workers, all Benefit-related personnel, and appropriate Retail partners.
• Cultivate positive working and team relationships with all levels at our Retail Partners.
• Ensure the customer understands and signsthe service release form.
• Perform only Benefit approved and trained services offered on the service menu to Benefit quality standards to ensure customer satisfaction.
• Recommend additional services to determine and meet customer needs.
• Keep accurate client records on online booking.
• Rebook appointments for return services.

-Results-

• Achieve daily/ weekly/ monthly individual service and product goals.
• Grow individual and team services and product SPH.
• Sell and recommend products with each service.

-Teamwork-

• Promote a professional, respectful, fun, and gossip-free environment for customers and employees.
• Be on time and ready to work all shifts.
• Act professionally, ethically, and with integrity, always using good judgment.
• Help maintain clean and safe sales and stock areas.
• Ensure compliance with all Company and Retailer policies and procedures.
• Coach and develop the Aesthetician team to achieve greater performance with regular and consistent feedback, monthly My Journey So Far delivery, and assisting in yearly PCR delivery.
• Assist the supervisor in the recruiting and hiring of all Aestheticians.
• Perform new hire inductions and training for Aestheticians.
• Assist the supervisor in the completion of all supply, payroll, scheduling, and other operational duties as assigned.

Requirements

Able to perform the following physical duties including, but not limited to

• Continuous standing/ walking for a minimum of 8 hours.
• Unpack and lift boxes up to 40 lbs.
• Continuous bending of neck, arms, torso, and legs for a minimum of 8 hours.
• Stock and fill shelves and drawers and clean all Brow Bar areas and elements.
• Work in a fragrance-filled environment.
• Physical contact with clients/ customers.
• Maintain compliance with State Board of Barbering and Cosmetology and State Board of Health rules and regulations.
• Consistent and reliable Accurate use of timekeeping system.
• Perform all other duties as assigned.

Qualifications

• Maintain and display a valid state-issued aesthetician, cosmetologist, or waxing license. The employee is responsible for any fees, additional training, and/or renewals needed as a requirement.
• Proven strong retail sales and/or service history.
• Flexibility regarding work hours; ability to work nights, weekends, and some holidays.
• Initiate and manage change in a positive manner.
• Comfortable and competent at services and make-up applications.
• Strong communication skills.
• Adept at problem-solving.
• Flexible and adaptable to customer needs.
• This position requires the final candidate to successfully pass an E-Verify check.

The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.

The target salary range for this position is $17.50/hr - $21.50/hr. The actual salary offered will depend on a variety of factors, which may include, as applicable, years of relevant experience; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.This position is eligible to earn a sales incentive bonus and/or commission. This position is also eligible for the following benefits, including but not limited to comprehensive health, dental, and vision plans; a 401(k) plan with employer matching; various paid time off programs; employee discounts/perks; life insurance; disability insurance; flexible spending accounts.