Job Description

*Key Responsibilities of Role

Sales Functions:

• Create and execute a strategic sales plan that expands our customer base and extends the company's global reach
• Meet with potential clients and grow long-lasting relationships that address their needs
• Identify knowledge gaps within the team and develop plans for filling them
• Manage the month-end and year-end close processes
• Represent the company effectively with comprehensive knowledge of our offerings
• Research consumer needs and identify how our solutions address them
• Achieve company objectives by planning thoroughly, setting sales goals, analyzing performance data, and making forecasts
• Generate leads, and establish and nurture client relationships.
• Establish and maintain positive relationships with existing clients.
• Provide prompt, efficient, and satisfactory responses to customer inquiries
• Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
• Analyze customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies
• Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media
• Monitor customer feedback regularly and identify areas of improvement in our products and services
• Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.

Customer Relationship:

• Establish and maintain positive relationships with existing clients.
• Provide prompt, efficient, and satisfactory responses to customer inquiries
• Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
• Analyze customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies
• Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media
• Monitor customer feedback regularly and identify areas of improvement in our products and services
• Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.

Required Education and Experience

• A bachelor’s degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.
• 5+ years of experience in a customer-facing role.
• Successful record of developing and implementing customer relations strategies.
• Strong problem-solving abilities with time management skills.
• Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into the company’s strategies and initiatives.
• A customer-centric attitude to handle challenging client situations.
• Communication- Excellent verbal communication and active listening skills.